Periodically, we like to do what we call “Instant Twitter Analyses.” We do these in situations where consumer opinion is the key to understanding a sports business story. In the case of “coaches on the hot seat” customer reactions are a critical factor. While sports are a bit different than most marketing contexts, the basic principle that unhappy customers signal a problematic future remains true.
During this college football season we have been tracking fan base reactions to their coaches. As we all know, there are two prominent programs (USC and Texas) with coaches in trouble. The point of today’s post is to show how the Twitterverse has been reacting to these two coaches this season.
In the picture below we see the daily negative and positive posts for these two coaches. The patterns and levels are remarkably similar. But it does seem that Brown has a few more defenders at Texas (despite having two losses). In fact over the first three weeks of the season Brown’s percentage of positive posts is 47.8% while Kiffin’s is 45.7%
This data indicates that in the court of public opinion these coaches are both in about the same shape. We also suspect that an extended hot streak would save both coaches. Perhaps the most interesting thing about this data is what it says about each job and fan base. In the past we have ranked Texas as having the most loyal customer base and Forbes has ranked Texas as the most valuable athletic program. To add to the Texas advantages, it seems that the fans are also a bit less critical.