NFL Fan Base and Brand Rankings 2017

NFL Fandom Report 2017: The “Best” NFL Fans

Who has the best fans in the NFL?  What are the best brands in the NFL? These are simple questions without simple answers.  First we have to decide what we mean by “best”.  What makes for a great fan or brand?  Fans that show up even when the team is losing?  Fans that are willing to pay the highest prices?  Fans that are willing to follow a team on the road or social media?

Even after we agree on the question, answering it is also a challenge.  How do we adjust for the fact that one team might have gone on a miraculous run that filled the stadium?  Or perhaps another team suffered a slew of injuries?  How do we compare fan behavior in a market like New York with fans in a place like Green Bay?

My approach to evaluating fan bases is to use data to develop statistical models of fan interest (more details here).  The key is that these models are used to determine which city’s fans are more willing to spend or follow their teams after controlling for factors like market size and short-term changes in winning and losing.

In past years, two measures of engagement have been featured: Fan Equity and Social Media Equity.  Fan Equity focuses on home box office revenues (support via opening the wallet) and Social Media Equity focuses on fan willingness to engage as part of a team’s community (support exhibited by joining social media communities).  This year I am adding a third measure Road Equity.  Road Equity focuses on how teams draw on the road after adjusting for team performance.   These metrics provide a balance – a measure of willingness to spend, a measure unconstrained by stadium size and a measure of national appeal.

To get at an overall ranking, I’m going to use the simplest possible method.  We are just going to average the across the three metrics.  (similar analyses are available for the NBA and MLB).

The Winners

The top five fan bases (team brands if you prefer) are the Cowboys, Patriots, Eagles, Giants and Steelers.  The Cowboys excel on all the metrics.  They win in terms of Fan Equity (a revenue premium measure of brand strength), Road Equity and finish second in social media.  The underlying data (I will spare everybody the statistical models) reveals why Dallas does so well.  The Cowboy’s average home attendance (reported by ESPN) is more than 10,000 higher than the next team.  The Cowboys average ticket price is also well above average and they have the second most Twitter followers after the Patriots.  The other thing to note is that the Cowboys achieve these year in and year out , even in years when the team is not great.  

There are likely some objections to the list.  Patriot fans are bandwagon fans!  The Steelers are too low!  The Eagles above the Packers or Bears?!   Way too much to get into in a short blog post but a couple of comments.

First, Patriot fans may be bandwagon fans.  But at this point it is tough to tell.  The team has been excellent and the fans have been supportive for a long time.  And even when things tend to go wrong for the Patriots they come out ahead.  I believe that the deflate gate controversy had a significant positive impact on the Patriots’ social media following.

The Steelers are low in Fan Equity and higher on the other metrics.  We can trace this to the Steelers pricing.  The Steelers seem to price on the low side of what is possible.

The Eagle do surprise me.  They do get a bump from playing in the NFC East interms of the Road Equity metric.  The NFC East is a strong collection of brands that benefit each other.  It is not easy to disentangle these effects.  And perhaps we shouldn’t since we can make a case that the rivalries that benefit these teams are because of the interest in the individual brands.

The Losers

At the other extreme we have the Bengals, Jaguars, Titans, Rams and Chiefs.  Some of these are no surprises.  At the top of the list we have the NFL’s royalty.  No one has ever placed the Bengals, Jaguars or titans in that category.

The teams at the bottom of the rankings all suffer from relatively low attendance, have below average pricing power and have limited social followings.  The Rams are a special case.  While not a great brand in past years, the move to LA tends to punish the Rams because their results have not kept pace with the higher income and population levels in LA.

The Chiefs are the tough one on this list.  The Chiefs fill their stadium but at relatively low price.  Keep in mind that the analysis includes factors such as population and median income.  In addition, Kansas City was ranked 29th in terms of Road Attendance last year and the social media following (Twitter) is middle of the road.  The fundamental issue is that that the Chiefs produce these below average fan-based results while performing well above average on the field.

The Complete List

The complete list follows.  In addition to the overall ranking of fan bases, I also report rankings on the social and road measures.  Following the table, I provide a bit more detail regarding each of the metrics.

Three metrics are used to get a complete picture of fans.  But there are other ways to look at fan behavior and brand strength.  For example, we could look at pricing power (which teams are able to extract significant price premiums) or bandwagon fan behavior (which fans are most sensitive to winning).  I’m happy to provide these additional rankings if there is interest.

Fan Equity

Winners: Cowboys, Patriots and 49ers

Losers: Rams, Raiders, Jags

Fan Equity looks at home revenues relative to expected revenue based on team performance and market characteristics.  The goal of the metric is to measure over or under performance relative to other teams in the league.  In other words, statistical models are used to create an apples-to-apples type comparison to avoid distortions due to long-term differences in market size or short-term differences in winning rates.

The 49ers are the interesting winner on this metric.  After the last couple of years, it is doubtful that people are thinking about the 49ers having a rabid fan base.  However, the 49ers are a great example of how the approach works.  On the field the 49ers have been terrible.  But despite the on-field struggles the 49ers still pack in the fans and charge high prices.  This is evidence of a very strong brand because even while losing the 49ers fans still attend and spend.  In terms of the overall rankings the 49ers don’t do all that great because the team does not perform as well as a road or social media draw.

In terms of business concepts, this “Fan Equity” measure is similar to a “revenue premium” measure of brand equity.  It captures the differentials in fan’s willingness to financially support teams of similar quality.  From a business or marketing perspective this is a gold standard of metrics as it directly relates to how a strong brand translates to revenues and profits.

One important thing to note is that some teams may not be trying to maximize revenues.  Perhaps the team is trying to build a fan base by keeping prices low.  Or a team my price on the low side based on some notion of loyalty to its community.   In these cases the Fan equity metric may understate the engagement of fans.

Social Media Equity

Winners: Patriots, Cowboys and Broncos

Losers: Chiefs, Rams and Cardinals

Social Media Equity is also an example of a “premium” based measure of brand equity.  It differs from the Fan Equity in that it focuses on how many fans a team has online rather than fans’ willingness to pay higher prices.  Similar to Fan Equity, Social Media Equity is also constructed using statistical models that control for performance and market differences.

In terms of business application, the social media metric has several implications both on its own merits and in conjunction with the Fan Equity measure.  For example, the lack of local constraints, means that the Social Equity measure is more of a national level measure.  so while the Fan Equity metric focuses on local box office revenues, the social metric provides insight into how a team’s fandom extends beyond a metro area.

Social Media Equity may also serve as a leading indicator of a team’s future fortunes.  For a team to grow revenues it is often necessary to implement controversial price increases.  Convincing fans to sign expensive contracts to buy season tickets can also be a challenge.  Increasing prices and acquiring season ticket holders can therefore take time, while social media communities can grow quickly.  Some preliminary analysis suggests that vibrant social communities are positively correlated with future revenue growth.

A comparison of Fan Equity and Social Media can also be useful.  If Social Media equity exceeds Fan Equity it is evidence that the team has some marketing potential that is not being exploited.  For example, one issue that is common in sports is that it is difficult to estimate the price elasticity of demand because demand is often highest for the best teams and best seats.  The unconstrained nature of social media can provide an important data point for assessing whether a team has additional pricing flexibility.

Road Equity

Winners: Cowboys, Eagles and Raiders

Losers: Texans, Titans and Seahawks

Another way to look at fan quality is to look at how a team draws on the Road.  In the NBA these effects are pronounced.  Lebron or a retiring Kobe coming to town can often lead to sell outs.  At the college level some teams are known to travel very well.  A fan base that travels is almost by definition incredible passionate.

This one has a bit of a muddled interpretation.  If a team has great road attendance is it because the fans are following the team or because they have a national following?  In other words, do the local fans travel or does a team with high road attendance have a national following.  When the Steelers turned the Georgia Dome Yellow and Black was it because Steelers fans came down from Pittsburg or because the Steelers have fans everywhere.

Furthermore, if it is a national following is it because the team is popular across the country or because a lot of folks have moved from places like Pittsburgh or Buffalo to the Sun Belt.  A national following is a great characteristic that might suggest that a team’s brand is on an upswing.  Or it might be that the city itself is on a downward trajectory.

 

 

MLB Fan Base and Brand Rankings 2017

MLB Fandom Report 2017: The “Best” Fans in Baseball – Rough Draft

Who has the best fans in Major League Baseball?  What are the best brands in MLB? These are simple questions without simple answers.  What makes for a great fan or brand?  Fans that show up even when the team is losing?  Fans that are willing to pay the most?  Fans that are willing to follow a team on the road or social media?

Even after we agree on the question(s), answering it is also a challenge.  How do we adjust for the fact that one team might have gone on a miraculous run that filled the stadium?  Or perhaps another team suffered a slew of injuries?  How do we compare fan behavior in a market like New York with fans in a place like Milwaukee?  What if a team just opened a new stadium?

My approach to evaluating fan bases is to use data to develop statistical models of fan interest (more details here).  The key is that these models are used to determine which city’s fans are more willing to spend or follow their teams after controlling for factors like market size and short-term variations in performance.

This year’s overall rankings are based on three sub-rankings.  In past years, two measures of engagement have been featured: Fan Equity and Social Media Equity.  Fan Equity focuses on home box office revenues (support via opening the wallet) and Social Media Equity focuses on fan willingness to engage as part of a team’s community (support exhibited by joining social media communities).  This year I am adding a third measure – Road Equity.  Road Equity focuses on how teams draw on the road after adjusting for team performance.   These metrics provide a balance – a measure of willingness to spend, a measure unconstrained by stadium size and a measure of national appeal.

To get at an overall ranking, I’m going to use the simplest method possible.  We are just going to average the across the three metrics.

Today’s post is focused on MLB but if you are interested you can see last year’s NBA fan rankings here and this year’s  NFL rankings will be posted soon.

The Winners

Overall, the group of clubs that comprise the Top 5 contains little in the way of surprises.  The Yankees rank number one and are followed by the Cubs, Red Sox, Giants and Dodgers.  The Yankees “win” because they draw fans (usually top 5) and charge high prices even when on-field results dip.  The Yankees are also a great attraction on the road and have an enormous social media following.

In general, the clubs at the top of the list share these same traits.  They are all able to motivate fans to attend and spend as they all possess great attendance numbers and relatively high prices.  More to the point, these teams are even able to draw well and command price premiums when they are not winning.  The Cubs are the best example of this.

The list of winners probably raises an issue of “large” market bias.  However, keep in mind that the methodology is designed to control for home market effects.  The method is explicitly designed to control for differences in market demographics (and team performance).  While the “winners” tend to come from the bigger and more lucrative markets, other major market teams do not fair particularly well (see below).

The Laggards

The bottom of the list features the Marlins, Indians, Athletics, Angels and White Sox.  It is interesting that the bottom also includes teams from major markets such as LA, Chicago and Miami.

The Marlins finish is a reflection of how the team struggles on multiple dimensions. Attendance is often in the bottom 5 of the league despite being located in a major metro area.  Pricing is also below average for MLB.  Cleveland also struggles on these metrics but given the advantages of the Miami market, the Marlins relative performance is just a bit worse.

From a branding perspective it is not surprising that we see one dominant brand in the cities with two clubs.  Being a sports fan is about being part of a community.  Many fans are drawn to the bigger and more dominant community – Yankees, Cubs or Dodgers rather than the Mets, White Sox or Angels.  The A’s probably also suffer a similar set of problems as they compete against the Giants in the Bay area.

The Complete List

The complete list follows.  In addition to the overall ranking of fan bases, I also report rankings on the social and road measures.  Following the table, I provide a bit more detail regarding each of the metrics.

The Details

Fan Equity

The Winners: Red Sox, Yankees and Cardinals

The Losers: Mets, Indians and Marlins

Fan Equity looks at home revenues relative to expected revenue based on team performance and market characteristics.  The goal of the metric is to measure over (or under) performance relative to other teams in the league.  In other words, statistical models are used to create an apples-to-apples type comparison to avoid distortions due to long-term differences in market size or short-term differences in winning rates.

In terms of business concepts, this measure is similar to a “revenue premium” measure of brand equity.  It captures the differentials in fans willingness to financially support teams of similar quality.  From a business or marketing perspective this is a gold standard of metrics as it directly relates to how a strong brand translates to revenues and profits.

However, the context is sports, and that does make things different.  At a basic level sports organizations have dual objectives.  They care about winning and profit.  That is important because some teams may not be trying to maximize revenues.  Perhaps the team is trying to build a fan base by keeping prices low.   If this is the case the Fan equity metric understates the engagement of fans.

The Cardinals are the big story in terms of fan equity.  St. Louis is a unique baseball town.  Amazingly supportive fans for a market the size of St. Louis.  The Cardinals just fall short on the other more national metrics.

Social Media Equity

Winners: Blue Jays, Braves, and Yankees

Losers: Mariners, A’s and Nationals

Social Media Equity is also an example of a “premium” based measure of brand equity.  It differs from the Fan Equity in that it focuses on how many fans a team has online rather than fans’ willingness to pay higher prices.  Similar to the Fan Equity metric, Social Media Equity is also constructed using statistical models that control for performance and market differences.  Social Media Equity is more about potential.  I think that social equity is an indicator of what can be built.  but teams still have to win to make the conversion.

In terms of business application, the social media metric has several implications both on its own merits and in conjunction with the Fan Equity measure.  For example, the lack of local constraints, means that the Social Equity measure is more of a national level measure.  The Fan Equity metric focuses on local box office revenues.  In contrast, the social metric provides insight into how a team’s fandom extends beyond a metro area.

Social Media Equity may also serve as a leading indicator of a team’s future fortunes.  For a team to grow revenues it is often necessary to implement controversial price increases.  Convincing fans to sign expensive contracts to buy season tickets can also be a challenge.  Increasing prices and acquiring season ticket holders can take time while social media communities can grow quickly.  Social community size has been found to be positively correlated with future revenue growth.

A comparison of Fan Equity and Social Media can be useful.  If Social Media equity exceeds Fan Equity it is evidence that the team has some marketing potential that is not being exploited.  For example, one issue that is common in sports is that it is difficult to estimate the price elasticity of demand because demand is often highest for the best teams and best seats.  The unconstrained nature of social media can provide an important data point for assessing whether teams have additional pricing flexibility.

This is an interesting list of winners.  My guess is that the Braves and Blue Jays are on the upswing as brands.  For the teams at the bottom – it’s a concerning situation.  These teams don’t seem to be capturing the next generation.

Road Equity

Winners: Yankees, Dodgers and Cubs

Losers: Marlins, White Sox and Indians

This is a new metric for the blog. One way to look at fan quality is to look at how a team draws on the Road.  In the NBA these effects are pronounced.  Lebron or a retiring Kobe coming to town can often lead to sell outs.  At the college level some teams are known to travel very well.  A fan base that travels is almost by definition incredibly passionate.

This one has a bit of a muddled interpretation.  If a team has great road attendance is it because the fans are following the team or because they have a national following?  If the Yankees play the Rays and attendance spikes is it because Yankees fans travel or because Tampa  residents come out to see the Yankees?

The winners on this list are no surprise.  One reason I like this metric is that it is consistent with the conventional wisdom.  It has tons of face validity.

At the bottom of the rankings we have the Marlins, Indians and White Sox.  These seem to be struggling brands that lack local and national appeal.

 

 

NFL Bandwagon Fans and the Business of Fan Rankings

The Business behind Fan Base Analysis: Sponsorship Insights

Today’s post is a follow up to the NFL fan base rankings post.  The annual NFL Fan base ranking involves a combination of data analysis and marketing ideas (brand equity).  I do them as a single ranking to make it easily digestible and to encourage conversation.  Or in the case of Raider Fans – to generate threats.  Today, I go beyond a single ranking and present multiple fan base metrics.  The goal is to provide a richer description of how teams’ fans compare.  Specifically, we present rankings focused on brand equity, social media, road attendance and “bandwagon” behavior.

The fan analysis material is meant to be both instructive and to provide material for debate.  Sports brands are unique in the degree of loyalty that exists between fans and teams.  The reaction to the fan base rankings highlights the intensity of the relationships as people take it very personally when their fandom is questioned.  It’s interesting that it matters to fans not only that their team is competitive but that their passion for their team also exceeds the opposition’s.  As such it’s crucial for teams to thoroughly understand the strengths and weaknesses of their fan bases.

Something that tends to get lost in the discussion of fan base rankings is that the results have very significant business implications.  The fan equity and other measures that we discuss today tell an essential story about fans in each city.  If I am a brand looking to sponsor a stadium or a fast food company looking to do a deal with a team, then I very much want to know about the underlying long-term passion and behaviors of the fan base.

A common approach for valuing sports properties is the use of comparables.  The basic idea is that some entity, like a team or player, can be valued by looking at similar teams or players.  For example, a way to value a team is to look at previous sales and then make some adjustments for differences in population or income across markets.  Stadium naming deals are often similarly driven by past deals.

The Fan Equity work and rankings below provide extra factors that can be added to analyses based on comparables.  The rankings can be used to go beyond demographics driven comparisons to include a measure of engagement or loyalty.

In what follows, I provide a few insights about each of the metrics and then a Table that provides a complete breakdown.  I also discuss the business relevance of each of metric.  There are a number of caveats that should be offered such as the importance of looking at multiple metrics or noting that the results rely on public data.  But these explanations are a bit tedious and the key point is that the metrics should be carefully interpreted.

One important factor that should be stressed is that all of the measures are based on market place behaviors of fans like attending games and following on social media rather than consumer opinions collected via surveys.

The rankings should be interpreted with care.  A high ranking on the brand equity measures is something to strive for while a high ranking in the bandwagon category is something to avoid.


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Fan Equity

The Winners: Cowboys, Patriots and Ravens

The Losers: Jaguars, Raiders and Dolphins

Fan Equity is the core of the Dynamic Fan Equity (DFE) metric used to summarize fan bases.  It looks at home revenues relative to expected revenue based on team performance and market characteristics.  The goal of the metric is to measure over (or under) performance relative to other teams in the league.  In other words, statistical models are used to create an apples to apples type comparison to avoid distortions due to long-term differences in market size or short-term differences in winning rates.

In terms of business concepts, this measure is similar to a “revenue premium” measure of brand equity.  It captures the differentials in fans willingness to financially support teams of similar quality.  From a business or marketing perspective this is a gold standard of metrics as it directly relates to how a strong brand translates to revenues and profits.

However, the Fan Equity context is sports, and that does make things different.  At a basic level sports organizations have dual objectives.  They care about winning and profit.  That is important because sometimes teams aren’t trying to maximize revenues (Packers, Steelers, etc…).   When this is the case the Fan Equity metric understates the engagement of fans.

What is the importance of Fan Equity for sponsorship?  Fan Equity shows the relative commitment to spend to support the team.  If we make the assumption that paying a premium (remember the model controls for the income differences across markets) is correlated with passion then teams with higher fan equity have fans that are more deeply bonded to the team.  These teams should receive a bump in terms of sponsorship deals.

 

Social Media Equity

Winners: Patriots, Cowboys and Broncos

Losers: Rams, Chiefs and Cardinals

An issue with the Fan Equity measure is that it can be constrained by capacity or by team pricing decisions.  If teams have a small stadium or are NOT pricing to maximize revenues then the Fan Equity measure can understate the team’s following.  In contrast to buying a ticket, following on social media is free and not impacted by geography.  It’s just as easy to follow the Seahawks as it is to follow the Falcons while sitting in Atlanta.

Social Media Equity is also an example of a “premium” based measure of brand equity.  It differs from the Fan Equity in that it focuses on how many fans a team has online rather than fans’ willingness to pay higher prices.  Social Media Equity is also constructed using statistical models that control for performance and market differences.

In terms of business application, the social media metric has several implications both on its own merits and in conjunction with the Fan Equity measure.  For example, the lack of local constraints, means that the Social Equity measure is more of a national level measure.  The Fan Equity metric focuses on local box office revenues while the social metric provides insight into how a team’s fandom extends beyond a metro area.

Social Media Equity may also serve as a leading indicator of a team’s future fortunes.  For a team to grow revenues it is often necessary to implement controversial price increases.  Convincing fans to sign expensive contracts to buy season tickets can also be a challenge.  Increasing prices and acquiring season ticket holders can therefore take time while social media communities can grow quickly.  Some preliminary analysis suggests that vibrant social communities are positively correlated with future revenue growth.

A comparison of Fan Equity and Social Media can also be useful.  If Social Media equity exceeds Fan Equity it is evidence that the team has some marketing potential that is not being exploited.  For example, one issue that is common in sports is that it is difficult to estimate the price elasticity of demand because demand is often highest for the best teams and best seats.  The unconstrained nature of social media can provide an important data point for assessing whether teams have additional pricing flexibility.

 

Road / Diaspora Equity

Winners: Eagles, Cowboys, Giants and the Bills in TOP TEN!

Losers: Chiefs, Cardinals and Texans

This is a new metric for the blog and a vocabulary lesson all in one.  One way to look at fan quality is to look at how a team draws on the Road.  For example, in the NBA these effects are pronounced.  Lebron or a retiring Kobe coming to town can often lead to sell outs.  College football is especially noted for traveling fans (SEC!).  A fan base that travels is almost by definition incredibly passionate.

This one has a bit of a muddled interpretation.  If a team has great road attendance is it because the fans are following the team or because they have a national following?  In other words, are fans traveling to the game or just showing up because it’s the Cowboys or Steelers?  Furthermore, if it is a national following is it because the team is popular across the country or because a lot of folks have moved from Pittsburgh or Buffalo to the Sun Belt?

Road Equity tells a story and suggests a need for additional research.  A national following is a great characteristic that might suggest that a team’s brand is on an upswing.  Or it might be that the city itself is on a downward trajectory.  Road equity might also be a matter of temporary factors (beyond winning) if fans are drawn to star or controversial players.

 

Band Wagon Fans

Biggest Bandwagon Fans: Cardinals and Cowboys

Loyal to a Fault: Bills, Lions and Redskins

This ranking looks at how responsive attendance is to winning.  This is a fun one because there are two really different interpretation of the results.  The more negative one is that a team whose fans show up less when the team is losing has a “fair weather” or “band wagon” fan base.  The other interpretation is that fans that are sensitive to winning are more demanding of quality.  The former seems most likely.

The rankings come directly from a statistical model of attendance.  The top ranked bandwagon fans are the ones whose attendance is most sensitive to winning.  Based on the data and models the Arizona Cardinal fans are the most “Bandwagon” of all the fan bases.  On the other extreme we have the Bills, Lions and Redskins fans as the most loyal.

From a sponsorship perspective, a high bandwagon ranking might make a sponsoring brand leery.  If fans only show up when a team is winning then the team might not have the relationship intensity with fans that a sponsor is trying to leverage.  An important reason for sports sponsorships is that brands want to be associated with teams that fans live and die with.  If a team is just entertainment then maybe a sponsorship is not going to generate the associations and connections desired.

There is complexity in the real world and all of these measures have limits.  The Cowboy fans are an interesting case study.  The Cowboys rank #2 in bandwagon fandom but they also rank very highly in the other brand equity measures.  Cowboy fans buy tickets and follow their team on social media.  The national stature of the Cowboys also brings in fans on the road.  But in terms of actually showing up at games it seems like the fans need a winner.  Loyalty in terms of spending but fair weather in terms of showing up.

The Best NFL Fans 2016: The Dynamic Fan Equity Methodology

The Winners (and Losers) of this years rankings!  First a quick graphic and then the details.

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It’s become a tradition for me to rank NFL teams’ fan bases each summer.  The basic approach (more details here) is to use data to develop statistical models of fan interest.  These models are used to determine which cities fans are more willing to spend or follow their teams after controlling for factors like market size and short-term variations in performance.  In past years, two measures of engagement have been featured: Fan Equity and Social Media Equity.  Fan Equity focuses on home box office revenues (support via opening the wallet) and Social Media Equity focuses on fan willingness to engage as part of a team’s community (support exhibited by joining social media communities).

This year I have come up with a new method that combines these two measures: Dynamic Fan Equity (DFE).  The DFE measure leverages the best features of the two measures.  Fan Equity is based on the most important consumer trait – willingness to spend.  Social Equity captures fan support that occurs beyond the walls of the stadium and skews towards a younger demographic.  The key insight that allows for the two measures to be combined is that there is a significant relationship between the Social Media Equity trend and the Fan Equity measure.  Social media performance turns out to be a strong leading indicator for financial performance.

Dynamic Fan Equity is calculated using current fan equity and the trend in fan equity from the team’s social media performance.  I will spare the technical details on the blog but I’m happy to go into depth if there is interest.  On the data side we are working with 15 years of attendance data and 4 years of social data.

The Winners

We have a new number one on the list – the New England Patriots. Followed by the Cowboys, Broncos, 49ers and Eagles.  The Patriots victory is driven by fans willingness to pay premium prices, strong attendance and phenomenal social media following.  The final competition between the Cowboys and the Patriots was actually determined by the long-term value of the Patriots greater social following.  The Patriots have about 2.4 million Twitter followers compared to 1.7 for the Cowboys.  Of course this is all relative a team like the Jaguars has just 340 thousand followers.

The Eagles are the big surprise on the list.  The Eagles are also a good example of how the analysis works.  Most fan rankings are based on subjective judgments and lack controls for short-term winning rates.  This latter point is a critical shortcoming.  It’s easy to be supportive of a winning team. While Eagles fans might not be happy they are supportive in the face of mediocrity.  Last year the Eagles struggled on the field but fans still paid premium prices and filled the stadium.  We’ll come back to the Eagles in more detail in a moment.

The Strugglers

At the bottom we have the Bills, Rams, Chiefs, Raiders and Jaguars.  This is a similar list to last year.  The Jags, for example, only filled 91% of capacity (ranked 27th) despite an average ticket price of just $57.  The Chiefs struggle because the fan support doesn’t match the team’s performance.  The Chiefs capacity utilization rate ranks 17th in the league despite a winning record and low ticket prices.  The Raiders fans again finish low in our rankings.  And every year the response is a great deal of anger and often threats.

The Steelers

The one result that gives me the most doubt is for the Pittsburgh Steelers.  The Steelers have long been considered one of the league premier teams and brands.  The Steelers have a history of championships and have been known to turn opposing stadiums into seas of yellow and black.  So why are the Steelers ranked 18th?

steeler_atl

A comparison between the Steelers and the Eagles highlights the underlying issues.  Last year the Steelers had an average attendance of 64,356 and had an average ticket price of $84 (from ESPN and Team Market Report).  In comparison the Eagles averaged 69,483 fans with an average price of $98.69.  In terms of filling capacity the Steelers were at 98.3% compared to the Eagles at 102.8%.  The key is that the greater support enjoyed by the Eagles was despite a much worse record.

One issue to consider is that of pricing.  It may well be that the Steelers ownership makes a conscious effort to underprice relative to what the market would allow.  The high attendance rates across the NFL do suggest that many teams could profitably raise prices.  It’s entirely reasonable to argue that the Steelers relationship to the Pittsburgh community results in a policy of pricing below market.

In past years the Steelers have been our social media champions.  This past year did see a bit of a dip.  In terms of the Social Media Equity rankings the Steelers dropped to 5th.    As a point of comparison, the Steelers have about 1.3 million Twitter followers compared to 2.4 million for the Patriots and 1.7 million for the Cowboys.

 

The Complete List

And finally, the complete rankings.  Enjoy!


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2016 Pre-Season MLB Social Media Rankings: The Blue Jays Win!

Going into the baseball season, there are all sorts of expectations about how teams are going to perform.  This summer I thought it might be interesting to track social media across a season.  What this means is something of an open question.  I have a bunch of ideas but suggestions are welcome.

But the starting point is clear.  We open with social media equity rankings of MLB clubs.  The basic idea of the social media rankings is that we look at the number of social media followers of each team after statistically controlling for market differences (NY teams should have more followers than San Diego) and for short term changes in winning rates.  The idea is to get a measure of each teams’ fan base after controlling for short-term blips in winning and built in advantages due to market size.  A fuller description of the methodology may be found here.

Social Media Equity is really a measure of fan engagement or passion (no it’s not a perfect measure).  It captures the fact that some teams have larger and more passionate fan bases (again after controlling for market and winning rates) than others.  In this case the assumption is that engagement and passion are strongly correlated with social media community size.  Over the years we have looked at lots of social media metrics and my feeling, at least, is that this most basic of measures is probably the best one.

When we last reported our Social Media Equity ratings  the winners were the Red Sox, Yankees, Cubs Phillies and Cardinals.  The teams that struggled were the White Sox, Angels, A’s, Mets and Rays.  This was 2014.  Last summer was kind of a lost summer for the blog.

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But enough background…   The 2016 pre-season social equity rankings feature a top five of the Blue Jays, Phillies, Braves, Red Sox and Giants.  A lot of similarities from 2014, with the big change being the Blue Jays at the top of the rankings.  One quick observation (we have all summer for more) is that teams with “bigger” geographic regions like the Blue Jays (Canada?), Braves (the American South) and the Red Sox (New England) do well in this measure of brand equity since constraints like stadium capacity don’t play a role.

At the bottom of the rankings it’s the Marlins, Angels, Mariners, A’s and Nationals.  Again a good deal of overlap from earlier.  Maybe the key shared factor at the bottom is tough local competition.  The Angels struggle against the Dodgers, the A’s play second fiddle in the bay area and the Marlins lose out to the beach.

The table below provides the complete rankings and a measure of trend.  The trend shows the relative growth in followers from 2015 to the start of the 2016 season (again after controlling for factors such as winning rates).  The Cubbies are up and comers!  While the Mariners are fading.

Team Social Media Equity Rank Trend Rank
Blue Jays 1 4
Phillies 2 14
Braves 3 10
Red Sox 4 3
Giants 5 7
Yankees 6 21
Tigers 7 2
Reds 8 6
Rangers 9 17
Rays 10 13
Cubs 11 1
Pirates 12 9
Mets 13 5
Padres 14 23
Diamondbacks 15 8
Indians 16 11
Dodgers 17 15
Cardinals 18 25
White Sox 19 20
Brewers 20 22
Oriels 21 27
Astros 22 26
Twins 23 19
Royals 24 28
Rockies 25 16
Marlins 26 29
Angels 27 24
Mariners 28 30
A’s 29 12
Nationals 30 18

More to come….

WNBA Social Media Equity Rankings

We begin our summer of fan base rankings with a project done by one of our favorite Emory students – Ilene Tsao.  Ilene presents a multi-dimensional analysis of the WNBA across Facebook, Twitter and Instagram.  The first set of rankings speak to the current state of affairs.  Seattle leads the way followed by LA and Atlanta.  In the second analysis, Ilene takes a look at what is possible in each market (by controlling for time in market and championships).  In this analysis the Atlanta Dream lead the way followed by Minnesota and Chicago.

The teams in the WNBA are constantly looking for ways to improve their brand and continue to expand their fan base. Social media provides a way to measure fan loyalty and support. In order to calculate WNBA teams’ social media equity, we collected data on each team’s followers across the three main social media platforms of Facebook, Twitter, and Instagram. We then ran a regression model to help predict followers for each platform as a function of factors such as metropolitan populations, number of professional teams, team winning percentages, and playoff achievements. After creating this model, we used the predicted number of followers and compared it to each team’s actual number of social media followers.  Our goal is to see who “over” or “under” achieves based on social media followers on average. We then ranked the WNBA teams based on the results.

The first model only used the metropolitan population and winning percentage of each team. After taking the average of the Facebook, Twitter, and Instagram rankings, we found the Seattle Storm had the best performance. The Connecticut Sun and Washington Mystics consistently ranked as the bottom two teams across all three platforms, but teams like the Los Angeles Sparks and Atlanta Dream had more variation. The Dream ranked 6th for Twitter, but 1st for Instagram while the Sparks ranked 1st for Twitter and 6th for Instagram. This could be because both Instagram and the Dream recently joined the social media world and the WNBA, while the Sparks and Twitter have been around for longer. Based on raw numbers, the New York Liberty has high performance in terms of social media followers, but when we adjust for market size and winning percentage, the team does poorly.

Rankings for Facebook, Twitter, and Instagram based on the metropolitan population and the teams’ winning percentages:

WNBA Social Media 1

The second model extended the previous analysis by incorporating the number of other professional teams in the area and number of WNBA championships won into the regression analysis. This model seemed to be a better fit for our data and resulted in small adjustments in the rankings. After taking the average of all three rankings with the new factors, the Atlanta Dream was ranked first while passing the Seattle Storm and Los Angeles Sparks. The Mystics were no longer consistently the worst team, but were still in the bottom half of the rankings.

Rankings based on metropolitan population, winning percentage, number of other professional teams, and number of WNBA championships:

WNBA Social Media 2Ilene Tsao, Emory University, 2015.

Pittsburgh Post-Gazette: Steelers fans tops in social media but not in spending on team

Pittsburgh Post-Gazette: Steelers fans tops in social media but not in spending on team

Love is sometimes pursued at all costs, but it’s a little cheaper at Heinz Field.

A recent analysis by Michael Lewis and Manish Tripathi, professors at Emory University’s Goizueta Business School, found that while Steelers fans outpace all the rest in social media engagement, they are only in the middle of the pack in terms of how much they pay to follow their team.

The authors generated two metrics from 13 years of data. The first was “fan equity,” measuring how much fans are willing to pay to support their team through ticket sales and merchandise purchases. The second, “social media equity,” measured fan devotion in the online arena. Both measures were statistically adjusted to control for stadium size, local population, median income and team performance.

NHL Fan Analysis Part 4: Social Media Equity

Note: This is Part IV of our study of NHL Fan Quality.  This week we will be ranking NHL teams/fans on the following dimensions: Fan Equity, Social Media Equity, Fan Equity Growth, Price Elasticity, Win Elasticity, and Social Media based Personality.  For more details on our measures of quality, please click here.  For Part I, click here.  For Part II click here.  For Part III click here.

NHL 2014 Social EquityToday we continue our analyses of NHL fan bases with something thoroughly modern: Social Media Equity.  In this analysis, we look at how teams’ combined social media following on Facebook and Twitter compares to teams that have similar records and populations.  Social Media Equity has some significant pluses in that it is not constrained by stadium capacity, and allows for including non-local fan support.  Social Media Equity may also be a forward-looking metric since social media is more prevalent among younger consumers.

The social media rankings are dominated by the traditional NHL powers.  Detroit is first followed by Boston, New York (Rangers), Pittsburgh and Chicago.  A significant difference between the revenue premium based brand equity ranking and the social media based rankings is the relative position of US and Canadian teams.  The US teams dominate the social media rankings while the Canadian teams dominate the Fan Equity rankings.  At the bottom of the rankings we have Anaheim, Columbus, Tampa Bay, Phoenix and St. Louis.  These tend to be the teams that struggle on many of our fan metrics.

Mike Lewis & Manish Tripathi, Emory University 2014.

MLB Fan Analysis Part 1: Fan & Social Media Equity

Who are the best fan bases in Major League Baseball?  A quick Google search of “best MLB fan bases” produces more than a million results.  Specific rankings are published by entities ranging from news organizations to ticket brokers.  In general, these rankings are based more on subjective opinion than data and analysis.  In contrast, we take a 100% data-driven approach.

That said, we readily acknowledge that fan base analysis is a complex topic.  Our core metric is something we term “fan equity.” This metric is based created using a revenue-premium model of brand equity.  This model is driven by the financial support shown by fans conditional on team performance and market characteristics.  This approach has significant advantages in that it is based on spending behavior and not driven by short variations in winning.  But, the revenue-premium approach is not perfect.  Therefore, this year we will be publishing a number of rankings (and providing descriptions of the strengths and weaknesses of each approach).  Click here for an overview of each method.

Today, we present three analyses of MLB fan bases.  We begin with the fan equity / revenue-premium model (based on the last three years), a trend analysis of fan equity growth over the past 15 seasons, and an analysis of each team’s social media equity.

2014 MLB Fan Equity

The winners in the fan equity analysis include the Red Sox, Yankees, Cubs, Phillies, Cardinals and Twins.  The Red Sox and Yankees placing at the top of the list is simultaneously unsurprising and interesting.  It is unsurprising because these are two of the league’s most prominent teams, and interesting because the two teams are bitter rivals.  The intense competition between these two teams provides an added factor that may be lacking for teams like the Cubs or the Phillies.  And yes, we do know that Cardinals fans love to beat the Cubs. (Click here for more details on our methodology for fan and social equity)

At the bottom of the list, we have teams in cities with great weather (or maybe summers that are too hot) and teams that are generally regarded as number two in their markets.  The bottom five are the White Sox, Angels, A’s, Mets and Rays.  As an aside, how about the “Portland A’s”?

We know the winners and the losers, but fan bases are not static entities.  As teams win, lose or market themselves, their fan equity evolves.  As a second analysis, we examined fan equity trends over the past 15 years.  This analysis revealed that MLB’s high equity teams are tending to even greater levels of fan support.  In this analysis, the Yankees finished first followed by the Red Sox, Cubs, Nats, Phillies, Dodgers and Giants.  This list of teams is overwhelmingly concentrated in the largest markets.  At the bottom of the list, we have teams like the Diamondbacks, Indians, Orioles, Padres and Rays.

2014 MLB Trend

The last analysis for today is something we term social media equity.  This analysis looks at each team’s social media following (again controlling for market size and winning).  Social media equity is important because it is unconstrained by stadium size, unaffected by a team’s pricing decisions and provides a measure of national following. It may also be a forward looking indicator if social media participants are younger than those fans who attend games.

2014 MLB Social Equity

The social media ranking is fairly different.  While the Yankees are number one, the top five also includes the Padres, Brewers, Rangers and Pirates.  Perhaps, the revenue-premium measure is picking up the economics of the big markets while the social media metric is best for identifying current interest.  However, the bottom of the social media list is consistent with the bottom of the fan equity list with teams like the Mets, A’s and Angels.

In our next post, we will present analyses of fan base sensitivity to winning and pricing.

Mike Lewis & Manish Tripathi, Emory University 2014.

Fan Rankings 2014

Evaluating sports brands, or any brands, is a complicated endeavor.  The fundamental issue is that a brand is an intangible asset so the analyst must rely on indirect measures of the brand.  Last year, we introduced a measure of fan loyalty that we termed “fan equity.”  This measure was based on the degree to which fans were willing to support a franchise after controlling for factors such as population and winning percentage.  We also explored a social media based metric that used a similar approach to evaluate a team’s success in building a social media footprint.

This summer, we are updating our analyses across the four major sports leagues (NFL, NBA, MLB, & NHL) and the two major college sports (football & basketball).  We are also including several additional analyses that further illuminate fan support and brand equity.  Shifting to multiple measures of “fan support” provides significant benefits.  First, using multiple measures allows for a form of triangulation, since we expect that a great fan base will excel on most or all of the measures.  The second benefit is that since each measure has some unique elements, the construction of multiple measures allows for a richer description of each fan base.  Next, we provide basic descriptions and critiques of each of the metrics to be published.

Fan Equity

Our baseline concept of fan quality is something we term fan equity.  This is similar in spirit to “brand equity” but is adapted to focus specifically on the intensity of customer preference (rather than to consider market coverage or awareness).  We calculate fan equity using a revenue-premium model.  The basic approach is to develop a statistical model of team revenues based on team performance and market characteristics.  We then compare the forecasted revenues from this model for each team to actual revenues.  When teams actual revenues exceed predicted revenues, we take this as evidence of superior fan support.

The fan equity measure has some significant benefits.  First, since it is calculated using revenues, it is based on actual fan spending decisions.  In general, measures based on actual purchasing are preferred to survey based data.  The other prime benefit is that a statistical model is used to control for factors such as market size, and short variations in team performance.  This allows the measure to reflect true preference levels for a team rather than effects due to a team playing in a large market, or because a team is currently a winner. However, the fan equity measure also has a couple of potential issues.  First, one of the distinguishing features of sports is capacity constraints.  Measures of attendance or revenues may therefore underestimate true consumer demand simply because we do not observe demand above stadium capacity.  The second issue relates to owner pricing decisions.  An implicit assumption in the revenue-premium model is that teams are revenue maximizers.

Social Media Equity

Our social media equity metric is similar in spirit to our fan equity measure, but rather than focus on revenues we use social community size as the key dependent measure.  The calculation of social media equity involves a statistical model that predicts social media community size as a function of market characteristics and current season performance.  Social media equity is then based on a comparison of actual versus predicted social media following.

The social media equity metric provides two key advantages relative to the revenue-premium metric.  Since social media following is not constrained by stadium size and does not require fans to make a financial sacrifice, this metric provides 1) a measure of unconstrained demand and 2) avoids assumptions about owner’s pricing decisions.  On the negative side, the social media equity does not differentiate between passive and engaged fans.  Following of a team on Facebook or Twitter requires a minimal, one time effort.

Trend Analysis (Fan Equity Growth)

A key issue in evaluating fan or brand equity is the time horizon used in the analysis.  The methods described above produce an estimate of “equity” for each season.  The dilemma is in determining how many years should be used to construct rankings.  The shorter the time horizon used, the more likely the results are to be biased by random fluctuations or one-time events.  On the other hand, using a long time horizon is problematic because fan equity is likely to evolve over time.  This year, we present an analysis of each team’s fan equity trajectory.

Price Elasticity and Win Elasticity

This year we are adding analyses that look at the sensitivity of attendance to winning and price at the team-level.  This is accomplished by estimating a model of attendance (demand) as a function of various factors such as price, population, and winning rates.  The key thing about this model specification is that we include team level dummy variables and interactions between the team dummies and the focal variables of winning and price.

The win elasticity provides a measure of the importance of quality in driving demand.  For example, if the statistical model finds that a team’s demand is unrelated to winning rate, then the implication is that fans have so much of a preference for the team that winning and losing don’t matter.  For a weaker team (brand) the model would produce a strong relationship between demand and winning.

This benefit of this measure is that the results come directly from data.  A possible issue with this analysis is that the results may be driven by omitted variables.  For example, prior to conducting the analysis we might speculate that demand for the Chicago Cubs might only be slightly related to the team’s winning percentage.  This speculation is based on the fact that the Cubs never seem to win but always seem to have a loyal following.  Our finding would, however, need to be evaluated with care since the “Cub” effect is perfectly correlated with a “Wrigleyville Neighborhood” effect.

Social Media Based Personality

This year we are adding another new analysis that uses social media (Twitter) data to evaluate the personality of different fan bases.  The foundation for this analysis is information on “sentiment.”  Sentiment is basically a measure of the tone of the conversation about a team.  To understand fan personality, we examine how Twitter sentiment varies over time.  We do comparisons of how much sentiment varies across teams.  This tells us if some fan bases are even-keeled while other are more volatile.  We can also look at whether some teams tend have higher highs or lower lows.  These analyses are based on the distribution of sentiment scores over a multiple year period.

Twitter based sentiment has both positives and negatives.  On the positive side, Twitter conversations are useful because they represent the unfiltered opinions of fans.  Fans are free to be as happy or as distraught as they want to be.  The availability of sentiment over time is also useful as it allows for the capture of how opinion changes over time.  On the downside, Twitter sentiment scores are only as good as the algorithm used to evaluate each Tweet.  Twitter data may also be a bit biased towards the opinions of younger fans.

Mike Lewis & Manish Tripathi, Emory University 2014.