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Weekly news for the staff of Library & Information Technology Services

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Author: Matthew Hodgson

Projects and Processes Posted onJune 19, 2020June 19, 2020

Crisis management as an extension of LITS’ major incident process

Emory has a robust and detailed process for dealing with faulty or misbehaving IT services through the creation and management of incidents in ServiceNow. Incidents […] Read More

Projects and Processes Posted onNovember 22, 2019November 22, 2019

ServiceNow New York Upgrade

“If I can make it there…” – Frank Sinatra On Friday, December 6, ServiceNow will be upgraded to the latest release, named New York. ServiceNow […] Read More

Illustration of London skyline
Projects and Processes Posted onDecember 7, 2018December 7, 2018

London calling: the ITSMO Team to upgrade ServiceNow tonight

Tonight, December 7, ServiceNow will be upgraded to the latest release, named London. ServiceNow releases are named after cities from around the globe. Our current […] Read More

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