The University Service Desk is encouraging LITS employees to try out the Chat function in ServiceNow. Why Chat? Great question. Asking the question “Why Chat?” is where we started. […] Read More
Author: Sharon P Gregory
In recognition of personal achievement, Athan Gillette and Brian Young (both of Enterprise Services) were awarded the professional certification of HDI Support Center Analyst in […] Read More
One of the benefits of having a talented University Service Desk is that administrative tasks that have been handled at Tier-2 in the past can […] Read More