A “New to ServiceNow” class is scheduled for Tuesday, August 15, 2017. The class provides a wonderful opportunity for users who provide support via the ServiceNow Tool, ITIL best practices and terminology, and Incident […] Read More
Category: Projects and Processes
Today’s Messaging Team golden nugget features the question, what good is a tool if you don’t know how to use it? We are now introducing […] Read More
The University Service Desk is encouraging LITS employees to try out the Chat function in ServiceNow. Why Chat? Great question. Asking the question “Why Chat?” is where we started. […] Read More
The summer months are often a popular time for office clean ups. Before filing up the shred bin and deleting old files, remember to consult […] Read More
Have you ever received an email from a sender that you would prefer NOT to receive emails from? You can make this happen by adding […] Read More
During the May IT Briefing, I announced that Emory Box is being upgraded this summer with new features that will improve usability. These features include […] Read More
After over a year of traffic congestion caused by the “J Wing” construction project, there is some relief. Healthgate Drive, the short but important road that […] Read More