The IT Service Management Office (ITSMO) is using Google Analytics to track customer ServiceNow Service Portal usage, and they like the results so far. To […] Read More
Tag: customer service
Emory University’s LITS Customer Services department has been recognized by the American Business Awards as the winner of the 2018 Customer Service Department of the […] Read More
Last year, the LITS Customer Services group had a requirement from leadership to determine the current levels of customer satisfaction across its customer base. Customer […] Read More
James Leonard comes to Emory as the director of the newly formed Customer Services area for LITS. He previously served for four years as the director […] Read More