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Weekly news for the staff of Library & Information Technology Services

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Tag: ITIL

Photo of gears with superimposed course title
News and Events Posted onJune 14, 2013June 14, 2013

ITIL Release, Control and Validation Certification Course

During the week of July 22-26 the IT Service Management Office (ITSMO) is sponsoring an ITIL Release, Control and Validation certification course. Focus areas include: […] Read More

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Staff Bytes Posted onApril 19, 2013April 19, 2013

Service Desk Kudos

I just wanted to take a brief moment to thank Athan Gillette (Call Center) for what he is doing and the attention that he is […] Read More

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Projects and Processes Posted onMarch 15, 2013March 15, 2013

UTS Managers Launch Apollo 13

On January 24 and 25, the UTS Managers participated in an ITIL-based workshop where their goal was to guide Apollo 13 on a journey to and […] Read More

Staff Bytes Posted onFebruary 1, 2013March 15, 2013

McFarland Gets Re-accredited

Nicole McFarland (Integration) was interviewed by APMG and was approved for re-accreditation. APMG-International is the official accreditor of ITIL examinations (among others). APMG accredits training […] Read More

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