Emory has a robust and detailed process for dealing with faulty or misbehaving IT services through the creation and management of incidents in ServiceNow. Incidents […] Read More
Tag: ITSMO
This week marks the last in a 34-year Emory career for applications developer and analyst, Al Shelton. It is hard for anyone to believe he’s […] Read More
Enid Britton (IT Service Management Office) recently finished second in the Atlanta Poker Club (APC) Main Event and won a $1700 seat for an August […] Read More
Tonight, December 7, ServiceNow will be upgraded to the latest release, named London. ServiceNow releases are named after cities from around the globe. Our current […] Read More
Winston Huey is the newest application analyst to join the IT Service Management Office. Prior to his work at Emory, Winston spent a year as […] Read More
The IT Service Management Office (ITSMO) is using Google Analytics to track customer ServiceNow Service Portal usage, and they like the results so far. To […] Read More
Beginning Thursday, August 30th, the IT Service Management Office (ITSMO) will be offering new functionality in ServiceNow for On-Call Calendaring and Paging (including most monitoring page notifications). This will […] Read More