Luciano Dalla Venezia is the new manager of the IT Service Management Office (ITSMO), having served as the interim manager since September 2014. The reporting […] Read More
Tag: ITSMO
The December 2014 5-day ITIL Intermediate Capability course, taught by Nicole McFarland, was an exercise in the application of ITIL knowledge. A departure from the lecture […] Read More
The Knowledge Base (KB) is the central repository for LITS IT documentation and the key component of Emory’s Knowledge Management process. The ITSMO Team wanted […] Read More
Rich Mendola (Enterprise CIO and Senior Vice Provost for Library Services and Digital Scholarship) and a few members of his leadership team announced a significant restructuring […] Read More
Luciano Dalla Venezia (UTS Integration) recently participated in the Wolf’s Indoor Soccer end of the year soccer tournament and helped his team bring home a […] Read More
Since 2011, the IT Service Management Office (ITSMO) has provided ITIL certification training courses to nearly 300 participants, including twelve Foundation courses and nine Intermediate […] Read More
Luciano Dalla Venezia (UTS) and his wife Kim have just received their US Citizenship! The couple has lived in the US for about 6 years, […] Read More