![](https://scholarblogs.emory.edu/lits-sandbox/files/2017/09/Jonwes-Smith.png)
JonWes Smith joins the LITS Service Desk as the newest service desk analyst II. Before his arrival at Emory, he spent three years as a senior […] Read More
JonWes Smith joins the LITS Service Desk as the newest service desk analyst II. Before his arrival at Emory, he spent three years as a senior […] Read More
The University Service Desk is encouraging LITS employees to try out the Chat function in ServiceNow. Why Chat? Great question. Asking the question “Why Chat?” is where we started. […] Read More
ServiceNow is being upgraded to the Helsinki Release beginning Friday, February 10 at 9:00 pm. The upgrade will take approximately 21 hours and is estimated to be […] Read More
As a basis for being Emory’s service management solution, ServiceNow needs to be able to provide complex information in the complex IT environment at Emory, but […] Read More
The identity management team launched MyNetID and MyPassword on Tuesday of this week, culminating a three-year effort to upgrade Emory’s identity and password management processes. […] Read More
Gayle Godbee has been hired as a Service Desk analyst following a 2014 contract apprenticeship in the same role. Before coming to Emory, Gayle worked […] Read More
Since Thea Diaz joined the Messaging Team six months ago, she has been supporting the SimonWeb suites, paging, and the Annex Building for paging customer […] Read More