Emory has a robust and detailed process for dealing with faulty or misbehaving IT services through the creation and management of incidents in ServiceNow. Incidents […] Read More
Tag: ServiceNow
Tonight, December 7, ServiceNow will be upgraded to the latest release, named London. ServiceNow releases are named after cities from around the globe. Our current […] Read More
The IT Service Management Office (ITSMO) is using Google Analytics to track customer ServiceNow Service Portal usage, and they like the results so far. To […] Read More
Beginning Thursday, August 30th, the IT Service Management Office (ITSMO) will be offering new functionality in ServiceNow for On-Call Calendaring and Paging (including most monitoring page notifications). This will […] Read More
The LITS Business and Administration team continually looks for ways to reduce the amount of time and effort it takes for our internal customers to […] Read More
A “New to ServiceNow” class is scheduled for Tuesday, August 15, 2017. The class provides a wonderful opportunity for users who provide support via the ServiceNow Tool, ITIL best practices and terminology, and Incident […] Read More
ServiceNow is being upgraded to the Helsinki Release beginning Friday, February 10 at 9:00 pm. The upgrade will take approximately 21 hours and is estimated to be […] Read More