Coordination Team Moves Financial Services For St. Joe’s

Exterior photo of 235 Peachtree Street, Altanta

Sky ways are a defining feature of Peachtree Center.

EHI Patient Financial Services wanted to consolidate all of its financial services in one place following the Emory merger with St. Joseph’s Hospital (SJH). In addition, they wanted to move all of their physical employees to 235 Peachtree (the Peachtree Center Building).

Beginning  in January and completing on January 18, the project involved moving 198 individual phones, and included organizing people into calling groups. This project was also an example of how Enterprise Services can perform work away from the Emory main campus.

Zedric Brooks (Enterprise Services) coordinated the telephone set up and coordinated all of the new extensions, including voice mail, and ensured everyone had new numbers. Field Services did the actual installs. Tracy Jones (Enterprise Services) was the primary field technician, putting in the 9611G IP Telephone set with expansion module.

Venise Lee (Enterprise Services) developed the call routing formulas and configured the vectors to convert the calls to Emory numbers. She also gave them training tools, set up their announcements, and generally helped make the transition a smooth one.

Billy Tice (PMO), the project manager for this effort, forwarded along the following congratulatory message from the Emory Healthcare CIO Dee Cantrell (EHC IS):

“PASC and PFS move to Peachtree Center was a major milestone and critical path item for the SJH Transition Project. I wanted to recognize all of you who worked diligently and with focused dedication to make this move so seamless that it looked easy!”

“We all know, however, there is nothing easy about moving people, processes, and technology into a new setup. It truly takes a high performing team to make this happen without adverse impacts. You are all to be commended for your efforts and your commitment to service excellence.”

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