Emory’s ServiceNow homepage.

A “New to ServiceNow” class is scheduled for Tuesday, August 15, 2017. The class provides a wonderful opportunity for users who provide support via the ServiceNow Tool, ITIL best practices and terminology, and Incident Process roles and responsibilities.

If you are interested in attending, please send an email to itsmo [at] emory [dot] edu.

ServiceNow Training Details

Location: NDB 202 High Falls.

Hours: The room will be open at 8:30 am each day, with the course being scheduled from 9:30 am-3:30 pm.

Fees: There is no charge for this class.

Parking: For those who do not have parking badge access to Lowergate, please use the Emory Shuttle to commute to the North Decatur Building.

Building Access: The North Decatur Building is open without badge access at 8:00 am. Contact Rose Harris at 770-686-0449 if you need directions.

Electronic Devices: Participants should prepare out-of-office coverage. Phones and hand-held devices will remain out of reach during the course.

Class Prep: Please review the ServiceNow Training Video and bring questions to class.

Lunch: Participants will have an hour for lunch, and lunch is not provided. The break room includes a refrigerator, microwave, coffee, and water (bring a mug or a cup). Soda/snack machines are available near the classroom.

Registration: Access smcc.emory.edu to schedule other ServiceNow Training classes.

Cancellation: If you need to cancel for any reason, please contact us immediately at Rdharris [at] emory [dot] edu.

Class Materials: Please bring a notepad and pencil and your laptop.

Final exam: There is no final exam.

Instructors: The instructors are Emory employees within the IT Service Management office.