(L to R): Amy Walker, Felecia Chism, Gayle Godbee, and J’Nai Butler. ePINs are the 5-character pins used for making changes on sponsored accounts.

Sometimes customers offer thanks via congratulatory emails or a phone call to management. Amy Walker? She prefers cake.

For the past three years, Amy Walker, Course of Study Assistant Director for the Candler School of Theology, has regularly called the University Service Desk for help in managing all of the sponsored accounts used in the Course of Study. In appreciation for the years of excellent service, she dropped by recently with a cake for the University Service Desk.

“The people I regularly work with in LITS – Felisha Chism, Gayle Godbee, John Smith, J’Nai Butler, Brian Young – are always hospitable and helpful when I call,” said Amy. “At the end of the day, every employee at Emory is in the customer service business, but these lovely people are on the front lines, dealing with kind people and not-so-kind people. Bringing them a cake was a small gesture to let them know they are appreciated and their work is respected.”

“Amy is wonderful to speak with,” said Felisha Chism, University Service Desk analyst, “She fills us with laughter and encouragement. Our surprise cake was just that – a surprise.  We absolutely love her.”

James Leonard, LITS Director of Customer Service echoed his appreciation of Amy’s sentiment. “I’m happy we are making such a great impact across campus. PS – save me a slice of cake?”