Tag Archives: Call Center

Call Center transitioning to Healthcare

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The LITS Call Center will transition to Emory Healthcare, Inc. on December 21, 2014. From a business perspective, everything will be the same, as the Call Center will still take university calls as well as calls from the hospital and the clinics. However, the Call Center will have a new reporting structure, reporting to Gary Madaris […]

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Luncheons help LITSers give thanks for each other

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As employees finalize plans for the Thanksgiving holiday, two areas in LITS took time to celebrate the season and enjoy some fellowship by holding holiday luncheons. While nearly every department enjoyed some form of team lunch this week, the Call Center Thanksgiving Dinner and the NDB 3rd Floor Feast are holiday traditions. The two potlucks […]

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Thea Diaz, Mobile Messaging Admin II, Infrastructure

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Since Thea Diaz joined the Messaging Team six months ago, she has been supporting the SimonWeb suites, paging, and the Annex Building for paging customer support, as well as working on mobile apps rollouts. She joined the team after being one of the founding members of the Service Desk, which was created in 2008. Before […]

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LITS staff members shine at Spok Conference

Photo of new employee Tamika Pichardo

Spok, Inc. is a leader in critical communications for healthcare and Emory’s current communications service provider. The company recently held its annual conference, called Connect 14, in San Antonio, TX on October 19-22. The Spok conference generally provides our team with an opportunity to network with other users, share best practices and see what the future […]

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Tatianna Rochester, Call Center Specialist I, Call Center

Photo of new employee Tatianna Rochester

Tatianna Rochester joins the Call Center after working for three years as an administrator in the financial aid department at Fort Valley State University, in Fort Valley, GA. Tatianna received a Bachelor of Arts degree in political science from Fort Valley State. A native of Brooklyn, New York, she moved to Atlanta as a youth […]

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Cierra Lockhart studies in California

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A senior in public heath and biology at Agnes Scott College, Cierra Lockhart (LITS Call Center) recently completed an exciting internship at the Wrigley Institute for Environmental Studies on Catalina Island in Two Harbors, CA. Her team researched the blue-banded goby, a small fish that has the unique ability to change its sex when it needs […]

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Ariona Porter, Call Center Communication Specialist I

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Ariona Porter joins the Call Center staff after working as a secretary assistant in the Public Safety office of Georgia Perimeter College in Decatur, GA. Working as part of a work study program, Ariona was also a full-time student. While at Georgia Perimeter, Ariona received an associate’s degree in foreign language, with her language of […]

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