James has been at the Library for two years as an operating systems analyst. Prior to Emory, he administered servers for PEER1, managing web-hosting for over a year. Interestingly, James has also worked as a corporate spy. He used to work for IronMail, which was eventually bought by McAfee. He had several Fortune-500 business customers […]
As Director of Digital Programs and Systems, John has been at Emory for two years. Before working in the Library, John was at Morris Communications in Augusta, GA for seven years as the Director of Technical Operations, including network engineering systems and data center operations. John also spent 12 years at Westinghouse-Savannah River as a […]
Bela has been at Emory since 1986 and used to be with ITD and UTS before coming to the Library with the latest renovation. Prior to coming to Emory, he was a post doc at the University of Florida. A native of Budapest, Hungary, Bela moved to the United States in 1983. “I came for […]
Mark Prefer (pronounced “PREH-fur”) likes to describe himself as a jack-of-all-trades and is still in his first year at the Library. Before Emory, he was at Morris Communications in Augusta, GA for 20 years, where he was also an operating systems analyst. Born in Augusta, GA, Mark got a BBA from Augusta College. Mark is […]
Jay’s official title is the Digital Scholarship Solutions Analyst and he’s been at the Library for a year. Prior to that he was at an SaaS startup called Predictix, where he was a member of their global operations team. He worked on retail forecasting applications for two years. He also worked on computer systems and […]
One of the benefits of having a talented University Service Desk is that administrative tasks that have been handled at Tier-2 in the past can now be resolved at Tier-1 (the front door) through proper training and a focus on knowledge-centered support (KCS). Previously, the Blackboard (Bb) team has always maintained a listserv where users […]