Tag Archives: Infrastructure

Jason Hood, Systems Engineer II, Infrastructure

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Jason Hood began working as a systems engineer on December 8, 2014 on the Windows systems team. Before coming to higher ed, Jason spent thirteen years working in the airline industry, where he rose through the ranks via a series of promotions. Starting with ASA (a subsidiary of Delta Airlines at the time), Jason began […]

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Top knowledge champions share their secrets

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The Knowledge Base (KB) is the central repository for LITS IT documentation and the key component of Emory’s Knowledge Management process. The ITSMO Team wanted to recognize two of its most prolific users to exemplify how useful the tool can be for all of LITS. Messaging Team – Jay Flanagan “One of the things my team […]

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Stephen Bottinelli, Network Engineer II, Data Engineering

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Stephen Bottinelli comes to Emory after spending five years working at a hospital in north Georgia where he did networking, server administration, and desktop support. Prior to that he spent a few years doing computer repair. Born in New York, Stephen’s family moved to Georgia when he was a baby and he grew up in […]

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Thea Diaz, Mobile Messaging Admin II, Infrastructure

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Since Thea Diaz joined the Messaging Team six months ago, she has been supporting the SimonWeb suites, paging, and the Annex Building for paging customer support, as well as working on mobile apps rollouts. She joined the team after being one of the founding members of the Service Desk, which was created in 2008. Before […]

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Joel Harris, Enterprise Msg Sys Admin II, Infrastructure

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Joel Harris joins the Messaging Team after doing local support for the School of Medicine at Emory for two years. He also had a year-long sting in desktop support at Wells Fargo and four years at Global Payments, where he was a systems administrator and desktop support specialist. Additionally, Joel served in the Army as […]

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Craig Cooper, Network Engineer, Data/Voice Infrastructure

Craig was recently promoted from the Technical Operations Center (TOC) to the Data/Voice Infrastructure Team, where he will be working on switches and routers. Craig spent two years in the TOC and is grateful to the Emory staff that guided and mentored him on his path in Network Engineering. He is excited about working directly […]

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Xiaoqian Li, Network Engineer II, Infrastructure

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Xiaoqian Li (pronounced shee-YOW-chee-in LEE) joins Infrastructure as a Network Engineer and will be working with the Data Engineering team. Prior to joining Emory, she worked in the Information Technology Services department of Texas Woman’s University for 14 years, serving in the roles of web team programmer, technical support staff for Oracle HRMS and OAB modules, domain […]

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