Tag Archives: TOC

Managing Organizational Change

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Change is inevitable. I’m reminded of Sam Cooke’s classic song which says, “A Change Is Gonna Come.” Oh yes, it will. As managers, our role is crucial in times of change because of the relationship we have with the employees on our team. We are the closest to the employees who must adopt the new […]

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Tony Dawson, TOC Engineer IV, Enterprise Services

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Tony has been hired by Emory to be a monitoring application admin in the Technical Operations Center (TOC). Prior to Emory he was at M*Modal in Norcross, GA for 14 years, where he did a little bit of everything, including Windows and Linux administration and monitoring. Before that, he was based in the UK working […]

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James Tanis, TOC Engineer II, Enterprise Services

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James has joined the TOC where he will be doing switch and DNS administration, eventually aiding with the network management project. Before coming to Emory, James spent seven years as the sole tech lead at Monsignor Donovan Catholic High School in Athens, GA. He also worked for a small network provider called NEGIA as a system […]

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Auto-Routing Blackboard Tickets to Tier-1

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One of the benefits of having a talented University Service Desk is that administrative tasks that have been handled at Tier-2 in the past can now be resolved at Tier-1 (the front door) through proper training and a focus on knowledge-centered support (KCS). Previously, the Blackboard (Bb) team has always maintained a listserv where users […]

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UTS Managers Engage in Visual Storytelling

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How many times have you heard an inspiring message, only to forget about it later? The best information in the world is meaningless if your story doesn’t stick with your audience. On Thursday, January 30, during an engaging one-day Visual Story Workshop based on Nancy Duarte’s award-winning book, “Slide:ology,” Michael Duarte taught UTS Managers some […]

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Vincent Nealy, Network Engineer II, Infrastructure

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Vincent comes to the Data / Voice Infrastructure team from the TOC. He will be working switches, hubs, access points, and other equipment that ensures network health. Vincent spent two years in the TOC. “I am really excited for the opportunity, “says Vincent, “And I believe I add a lot of value to the team.” […]

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