Below are solutions to some of the issues with the Shipping Training registration in ELMS:

1. Invalid SmartKey

Solution – Individual should verify SmartKey with their business manager, administrator, or the person who does their department accounting. Then, email biosafe@emory.edu with verified SmartKey.

2. Individual is dropped or denied

Solution – Individual should talk with supervisor.

3. Individual does not know who their supervisor is (e.g. an individual may report to one person when another person is their official supervisor)

Solution – Individual should talk with their business manager/administrator to determine their real supervisor.

4. Supervisors are not approving training (e.g. no action).

Solution – Individual should ask their supervisor to log into ELMS, click “Team Members,” select the drop-down box to the right of their name, and click “Approve.”