Enid Britton returns to the IT Service Management Office (ITSMO) after spending four years as a Senior ITSM Process Analyst on the Agile Transformation Team in […] Read More
Tag: ITSMO
Matt Hodgson is the new group manager for the IT Service Management Office (ITSMO). Prior to coming to Emory, Matt spent the last four years as the […] Read More
Jeff Munyao is a new lead application developer and analyst for the IT Service Management team. Previously, he worked for three years at First Data […] Read More
ServiceNow is being upgraded to the Helsinki Release beginning Friday, February 10 at 9:00 pm. The upgrade will take approximately 21 hours and is estimated to be […] Read More
In the effort to constantly improve the ServiceNow user experience, ITSMO is excited to announce that old survey tool, used to measure customer satisfaction, has […] Read More
As a basis for being Emory’s service management solution, ServiceNow needs to be able to provide complex information in the complex IT environment at Emory, but […] Read More
This month, the IT Service Management Office (ITSMO) held an Incident Coordinator Forum in the newly-renovated Atwood Chemistry Center Science Commons. The goal of the forum was […] Read More