PitchBook’s annual account reset requires all users to renew their account. When you see a red message saying your account is inactive, don’t worry, you won’t lose any of your saved lists or searches!
Steps to reset your account:
On campus:
- Clear your cache
- Go to https://emory.pitchbook.com
- Choose the Create an Account button on the PitchBook page. (see image 1 below)
- Register using the same Emory.edu email you used previously. (If this is your first time creating an account, use your Emory.edu email)
- Check your email for a reset email from clientservices [at] pitchbook [dot] com.
- Reset your password following the link in that email. (see image 2 below)
- If you encounter a password reset loop, Email support [at] pitchbook [dot] com with the subject “Emory University – Microsite issues” and they will complete your password reset.
- Clear your cache again, or open an incognito browser
- Open the Pitchbook database page, authenticate with your NetID/password, and log in to PitchBook using your new PitchBook password
- Now that you’ve reset your account/password on campus, you should be able to access off campus
Off campus:
- If the database page link does not let you access PitchBook off campus, access via VPN: https://vpn.proxy.library.emory.edu/login?url=https://emory.pitchbook.com/
Questions? Ask a Librarian.
Image 1:
Image 2:
