Author: James V. Leonard
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Electronic Waste: A LITS success story in recycling, sustainability, and security
The LITS Electronic Waste program is a success story in which Emory is able to sustainably dispose of electronic waste in ways that are good for the environment while also reducing overall cost to the university. Where we were In 2017, Emory was processing electronic waste for the campus in a very basic way. A…
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Virtual desktops, Emory heroes and other COVID reflections
I am sure we all agree, there are lots of changes in our professional and personal lives resulting from the new way of life brought on by the COVID-19 epidemic… Our operations have been significantly impacted by the transition to a mostly off-campus working model for LITS and our customers. Among the very positive results…
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LITS Customer Service and the customer satisfaction initiative in 2017
Last year, the LITS Customer Services group had a requirement from leadership to determine the current levels of customer satisfaction across its customer base. Customer Services consists of three main departments: University Service Desk (about 30K customers – made up of faculty/staff) Client Services (application and desktop support for 3,000-4,000 workstations in administrative areas around…