Category Archives: Projects and Processes

Diversity, Equity, and Inclusion Committee enters year three

[Ed. note: this article was written by Gretchen in collaboration with members of the DEI Committee.] The Emory Libraries’ Diversity, Equity, and Inclusion (DEI) Committee enters its third year looking to add new members and to enhance its presence in the Emory community. Emory Libraries recognize diversity, equity, and inclusion as core values integral to […]

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Oxford IT announces network fiber cut simulation test for next week

Map of Oxford, GA

Can you imagine a day without internet! That’s exactly what happened to Oxford College during Commencement 2017 day. Our one and only network connection to the world was cut somewhere in Porterdale, GA. No one was prepared for such an event – parents, students, faculty, staff all felt disconnected from the world. Although the Oxford […]

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Google Analytics shows positive impact from recent ServiceNow changes

The IT Service Management Office (ITSMO) is using Google Analytics to track customer  ServiceNow Service Portal usage, and they like the results so far. To improve the customer’s experience of using ServiceNow (SN), the ITSMO team added direct links to the automated emails that go out to users who use the system. In the past, these […]

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Meet LITS Executive Technology Services

photo of a three employees

In an effort to provide Emory’s leadership with the best support possible, the LITS Customer Services area has created the LITS Executive Technology Services Team. The three-person team is Larry Frazer (manager), Justin Menacker, and Jack Scott. They also plan to add a fourth member in the coming months. The vision of the team is […]

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Zoom is changing the way Emory conducts business

The Emory Messaging and Collaboration Team has rolled out a new video conferencing service for Emory. The service, called Zoom, is replacing Vidyo as Emory’s supported conferencing service for one-to-one and small group meetings. Zoom works as a desktop application as well as on IOS and Android smart devices. It integrates with hardware-based conferencing systems, desktop […]

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On-Call calendaring and paging in ServiceNow

Screen shot of new service home page

Beginning Thursday, August 30th, the IT Service Management Office (ITSMO) will be offering new functionality in ServiceNow for On-Call Calendaring and Paging (including most monitoring page notifications). This will be implemented for all LITS teams, as an alternative to EHConnect (SimonWeb) and Spok. Full availability of those systems will continue as normal until the transition is complete for all LITS teams and functions. […]

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Box collaboration with external (non-Emory) users

Box promotional graphic

Because we’ve disabled anonymous collaboration in Emory Box, all your collaborators must have a Box account. The good news is that it can be an Emory Box account, a Box account from a company or other university, or even a free Box “Lite” account.* Determine who your external collaborators (any who do not have an […]

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