Below are solutions to some of the issues with the Shipping Training registration in ELMS:
1. Invalid SmartKey
Solution – Individual should verify SmartKey with their business manager, administrator, or the person who does their department accounting. Then, email biosafe@emory.edu with verified SmartKey.
2. Individual is dropped or denied
Solution – Individual should talk with supervisor.
3. Individual does not know who their supervisor is (e.g. an individual may report to one person when another person is their official supervisor)
Solution – Individual should talk with their business manager/administrator to determine their real supervisor.
4. Supervisors are not approving training (e.g. no action).
Solution – Individual should ask their supervisor to log into ELMS, click “Team Members,” select the drop-down box to the right of their name, and click “Approve.”
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