Most Respondus problems are due to one of the following:
Firewall conflicts > turn off the firewall
Anti-Virus software conflicts > turn off the anti-virus program
Loss of internet connectivity > make sure you have a stable wifi connection
Other potential issues
Give the browser a few seconds to fully load the exam before clicking ‘Take the Quiz’. Clicking too soon has been reported as a potential cause of issues
Browse to the quiz from the Assignments page, or the Modules page.
Starting the exam
Prep:
Fully charge your laptop’s battery – plug into a power outlet if possible
Connect to EmoryUnplugged (using your NetID and password credentials), using EmoryGuest will create connection issues.
Step 1: Close all other programs
Step 2: Click on LockDown Browser Application
Mac users: Open the “Lockdown Browser” application. This can be found in your launchpad or applications folder in Finder.
Windows users: Locate the “LockDown Browser” shortcut from the desktop and double-click it. You can also find the application by searching in the “Start Menu” in the lower right corner of your screen.
Step 3: Within Lockdown, login to Canvas, navigate to your class and the exam you will be taking.
Step 4: Maximize your browser window – Some computers will reload a page if you resize the browser so it is best to begin with the window maximized.
During the Exam
Your answers will be automatically saved as you are working.
Be careful when using a mouse with a scroll wheel – Questions that have drop down menus can be accidentally changed with the scroll wheel if you’re not careful.
Timed Tests – If your test is timed, pay attention to the count down timer.
Avoid using the Back, Forward or Refresh buttons – Using these buttons reloads the page and could inadvertently lock you out of a single-attempt test. Give pages time to load.
Do not navigate to any other pages – This could cause an incomplete test to be submitted.
If you have any issues, contact your instructor immediately. Be concise and honest about what is happening, and they will let you know how to move forward.
