Recently, Deloitte made headlines after having to issue a partial refund to a client for a report riddled with errors. Commissioned to propose solutions for one of the Albanese government’s welfare IT systems, the report contained several major flaws: its recommendations didn’t align with existing legislation, it made unfounded assumptions about how people would use the system, and it even cited fabricated references. The culprit? An overreliance on generative AI tools in drafting the document.
This high-profile misstep offers a cautionary tale for all of us navigating a world where AI is becoming a routine part of work, study, and everyday life. While these tools can streamline research, summarize complex information, and jumpstart idea generation, they also have significant limitations. Used irresponsibly, AI can amplify errors, distort evidence, or present information that simply isn’t real. As Deloitte’s experience shows, the convenience AI provides does not replace human expertise, analytical thinking, or ethical decision-making.
For students, the stakes may not involve multimillion-dollar contracts, but they are no less important. Misusing AI can compromise your credibility, weaken your analysis, and even diminish academic integrity. Effective use of AI requires curiosity, skepticism, and verification, skills that lie at the heart of good research practice.
At the Goizueta Business Library, we’re here to help you build those skills. Our librarians can guide you in integrating technology thoughtfully and responsibly into your academic and professional work.
The bottom line: treat AI as a collaborator, not a substitute. Combine its capabilities with your own critical insight, and you’ll be well-prepared for the future of business and beyond.