Monthly Archives: February 2017

NetMRI: The path to zero-error edge refresh

Screen image of an application

The Network Services Team has developed a way to dramatically reduce outage time within Emory’s network using a tool that looks at one thing: consistency. In networking parlance, the “edge” refers to machines that are accessed by endusers. Emory’s network infrastructure is a complicated architecture of computers that form an edge ring throughout the enterprise. At over 2000 […]

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Cecilia Bolich, Educational Analysts/Instructional Designer, Teaching & Learning Technologies

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Cecilia Bolich (pronounced BO-lik) is the newest Educational Analysts/Instructional Designer in Teaching & Learning Technologies. Prior to Emory she worked as a librarian and learning designer for four years at Saint Leo University in Tampa, FL. She earned a bachelor’s degree in literary studies from Saint Leo University, a bachelor’s degree in cultural studies from the […]

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Solomon Hilliard, Enterprise Middleware Admin I, IT Operations

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Solomon Hilliard joined the IT Operations team to do middleware administration following a recent career in which he retrained from being a lab technician into becoming a web developer and middleware admin. Solomon’s previous experience was a one-year stint as a web developer at AT&T (via Apex Systems contracting company) and four years as a […]

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Ike Ikegwuonu, Database Administrator, IT Operations

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Ike Ikeguwonu recently joined the database administration team as a database administrator (DBA). He has been in the Atlanta area for about 3 years, having moved here from Columbus, OH. Ike has worked as a DBA for Thirty-One Gifts, PPS, and General Motors (as a data engineer) and has a broad range of experience with Microsoft-related technologies like […]

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Nayef Smith, Monitoring Manager, Network Services

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Nayef Smith (pronounced NAY-ef) came to Emory as the new Manager of Monitoring for Network Services. Before Emory, he spent 19 years as a monitoring engineer in the IT division of Hewlett Packard. Born and raised in Mount Vernon, NY, Nayef received a bachelor’s degree in computer graphics from Teikyo Marycrest University in Davenport, IA. Nayef’s […]

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LITS: Recent headlines and upcoming events

    Recent LITS headlines: Emory’s IT Self Service Portal gets major facelift: Upcoming LITS events: THURSDAY, FEBRUARY 23, 2017, 6PM – “Let’s Go to Work!”: The Spread of Chicago Steppin in Atlanta (Billops-Hatch public event):

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ServiceNow scheduled for major upgrade next week

Screen shot of new service home page

ServiceNow is being upgraded to the Helsinki Release beginning Friday, February 10 at 9:00 pm. The upgrade will take approximately 21 hours and is estimated to be complete by Saturday, February 11 at 6:00 pm. Once complete, ServiceNow will have a new User Interface (UI) for IT staff and a new Self Service Portal for our customers. If […]

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