Author Archives: Tommy Barwick

Field Services Improves Process With iPads

By Tommy Barwick | May 24, 2013
Photo of three iPads

Field Services plans to go paperless for technician dispatch after completing a four-month iPad pilot that shows field service work can be done more efficiently by utilizing a field tablet. We will speed up process for the team as well as improve turnaround times for the customer base. Field Services has instituted several internal functional […]

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Service Desk Kudos

By Tommy Barwick | April 19, 2013
Photo of Athan Gillette

I just wanted to take a brief moment to thank Athan Gillette (Call Center) for what he is doing and the attention that he is placing towards the entering of Service Now Incident tickets. His work on INC01777774 illustrates exactly what we are looking to see on any given voice-related INC. Having this information at hand […]

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