Author: Matthew Hodgson
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Crisis management as an extension of LITS’ major incident process
Emory has a robust and detailed process for dealing with faulty or misbehaving IT services through the creation and management of incidents in ServiceNow. Incidents are classified by the impact to the customer through the priority assigned to the incident. The higher the priority level, the greater the impact. P1 and P2 incidents, also known…
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ServiceNow New York Upgrade
“If I can make it there…” – Frank Sinatra On Friday, December 6, ServiceNow will be upgraded to the latest release, named New York. ServiceNow releases are named after cities from around the globe. Our current version is London, and we will be skipping over the M release (Madrid) in order to move to the…
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London calling: the ITSMO Team to upgrade ServiceNow tonight
Tonight, December 7, ServiceNow will be upgraded to the latest release, named London. ServiceNow releases are named after cities from around the globe. Our current version is Jakarta, and we will be skipping over the K release (Kingston) in order to move to the most current version supported by ServiceNow. In the last few years,…