Tag: Amcom Mobile Connect

  • Auto-Routing Blackboard Tickets to Tier-1

    Auto-Routing Blackboard Tickets to Tier-1

    One of the benefits of having a talented University Service Desk is that administrative tasks that have been handled at Tier-2 in the past can now be resolved at Tier-1 (the front door) through proper training and a focus on knowledge-centered support (KCS). Previously, the Blackboard (Bb) team has always maintained a listserv where users…