Luciano Dalla Venezia is the new manager of the IT Service Management Office (ITSMO), having served as the interim manager since September 2014. The reporting of this position changed from Marc Overcash to Sriram Chari. Luc joined the team as an IT service manager in 2009. Before coming to Emory, Luc worked for two years as an […]
The December 2014 5-day ITIL Intermediate Capability course, taught by Nicole McFarland, was an exercise in the application of ITIL knowledge. A departure from the lecture format of the foundational ITIL coursework offered by ITSMO, this class required twelve hours of outside study so that the students could do activities to apply their knowledge. Some examples […]
The Knowledge Base (KB) is the central repository for LITS IT documentation and the key component of Emory’s Knowledge Management process. The ITSMO Team wanted to recognize two of its most prolific users to exemplify how useful the tool can be for all of LITS. Messaging Team – Jay Flanagan “One of the things my team […]
Rich Mendola (Enterprise CIO and Senior Vice Provost for Library Services and Digital Scholarship) and a few members of his leadership team announced a significant restructuring of Library and Information Technology Services (LITS) at an “all-hands” meeting held in the WSHCAB Auditorium yesterday. Speaking to an audience in excess of 350 employees, Rich carefully described the […]
Luciano Dalla Venezia (UTS Integration) recently participated in the Wolf’s Indoor Soccer end of the year soccer tournament and helped his team bring home a title. The team, called “United,” entered the event as the second-ranked team and won three games for the championship. Luc scored a goal in each game, including the final match, […]
Since 2011, the IT Service Management Office (ITSMO) has provided ITIL certification training courses to nearly 300 participants, including twelve Foundation courses and nine Intermediate courses. The SMCC provides scholarship funds to a select group of attendees. Carlos de Leon from the Candler School of Theology was one of these participants. As a scholarship award […]
Luciano Dalla Venezia (UTS) and his wife Kim have just received their US Citizenship! The couple has lived in the US for about 6 years, having been born in Johannesburg, South Africa. Their kids, Luca and Levi, ages 3 and 1, are already US citizens because they were born in the US. Now it was time […]