These recordings are excerpted from a book entitled Say it Right: How to Talk in Any Social Situation by Lillian Glass. Dr. Glass is a leading expert on communication skills and has worked with many celebrities and politicians to improve the way they communicate.

How to Be a Good Conversationalist, pt. 1

How to Be a Good Conversationalist, pt. 2

How to Be a Good Conversationalist, pt. 3

SmallTalk_Transcript, pts. 1-3