On Wednesday, December 4, the Atlanta ServiceNow User Group (SNUG) celebrated its 2-year anniversary with a holiday-themed party at Villa Christina in Atlanta. The event featured a DJ, heavy hors d’oeuvres, a photo booth, various vendor/sponsor tables, and a rousing Wheel of Fortune-style door prize game.
Since being founded in 2011, Atlanta SNUG has grown from 65 attendees in a small conference room to over 150 members participating in quarterly meetings held in the Emory University Claudia Nance Rollins Auditorium. Atlanta SNUG is a forum for information sharing, customer relationship building and focused interaction with key subject matter experts at ServiceNow.
Meetings include customer presentations with the featured business partner, breakout sessions and an update from a ServiceNow executive. The Breakout sessions are divided into two racks (Technical and Process), allowing participants to trade tips for using ServiceNow, hear best practices and view demonstrations based on attendees’ IT Service Management goals. The 2013 session included presentations on Knowledge Management at Emory University by Rose Harris (ITSMO) and Request Catalog by Nicole McFarland (ITSMO).
The committee that coordinated the 2013-14 Atlanta SNUG events is chaired by Enid Britton (ITSMO) and includes Emory employees Sharon Gregory (Enterprise Services) and Tiffany Kady (RSPH).
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