Tag Archives: ITSMO

Britton among Atlanta’s poker elite

Enid Britton (IT Service Management Office) recently finished second in the Atlanta Poker Club (APC) Main Event and won a $1700 seat for an August or November World Series of Poker event in Cherokee, NC. She finished ahead of 187 players who are members of the APC. Had she won first place, she would have […]

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London calling: the ITSMO Team to upgrade ServiceNow tonight

Illustration of London skyline

Tonight, December 7, ServiceNow will be upgraded to the latest release, named London. ServiceNow releases are named after cities from around the globe. Our current version is Jakarta, and we will be skipping over the K release (Kingston) in order to move to the most current version supported by ServiceNow. In the last few years, […]

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Winston Huey, Application Analyst, ITSMO

Photo of new employee

Winston Huey is the newest application analyst to join the IT Service Management Office. Prior to his work at Emory, Winston spent a year as a front-end angular developer at Onetrust. He also spent 18 months as a team leader for logistics reporting systems at AT&T. Born in Hillsborough, NJ, Winston earned his bachelor’s degree […]

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Google Analytics shows positive impact from recent ServiceNow changes

The IT Service Management Office (ITSMO) is using Google Analytics to track customer  ServiceNow Service Portal usage, and they like the results so far. To improve the customer’s experience of using ServiceNow (SN), the ITSMO team added direct links to the automated emails that go out to users who use the system. In the past, these […]

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On-Call calendaring and paging in ServiceNow

Screen shot of new service home page

Beginning Thursday, August 30th, the IT Service Management Office (ITSMO) will be offering new functionality in ServiceNow for On-Call Calendaring and Paging (including most monitoring page notifications). This will be implemented for all LITS teams, as an alternative to EHConnect (SimonWeb) and Spok. Full availability of those systems will continue as normal until the transition is complete for all LITS teams and functions. […]

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Enid Britton, IT Service Manager, ITSMO

Enid Britton returns to the IT Service Management Office (ITSMO) after spending four years as a Senior ITSM Process Analyst on the Agile Transformation Team in the Office of the CIO at McKesson Corporation. Before that, she spent four years at Emory as an IT service manager and two years as an IT service management consultant for MARTA. […]

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Matt Hodgson, Manager, ITSMO

Photo of new employee

Matt Hodgson is the new group manager for the IT Service Management Office (ITSMO). Prior to coming to Emory, Matt spent the last four years as the ITSM manager at Dartmouth College. He also worked in healthcare for ten years as an IT manager. Prior to that he worked at Broward College in Fort Lauderdale as a systems engineer and […]

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