Month: February 2014
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“Emory Closed” doesn’t affect TOC operations
“Emory University will be closed because of severe weather conditions.” How does such an announcement affect employees that provide essential services? Essential Services: Regardless of the university’s cancellation decision, certain employees who perform vital duties are expected to report to work. Because the UTS Technical Operations Center (TOC) provides essential services for both Emory Healthcare and…
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Snowpocalypse 2014: PHL to ATL to TKR
Here begins the story of my ultimately successful trip home from Philadelphia to Tucker, GA, during the Snowpocalypse that stranded thousands of others. Like any intelligent librarian (is there any other kind?) going to the ALA Midwinter Meeting (in Philly, this time), I’d been keeping a close eye on weather forecasts for the past couple of…
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Call Center rises to the occasion
As always, the Call Center is there to rise to the occasion. Since we are considered essential staff we had to show up and do what we do best! Take calls. The best thing was the spirit in which our staff handled the adverse situations. We were high on chocolates and laughter. Most of the…
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UTS Coordinator team handles the shutdown
The UTS Coordinator Team left Emory on Tuesday, January 28 like most other employees at around 12:30…then the calls started coming in… Lamar Kelly (UTS) received the first call around 12:50 from Sharon Gregory (UTS) at the Service desk. Venise Lee (UTS) rerouted their calls before leaving the office that day to the After Hours…
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Dana goes the extra mile (ok, miles)
Dana Kuebler (UTS) was one of those good samaritans you have probably heard about during the madness that was rush hour last Tuesday. She doesn’t do these things for accolades or recognition – this is just who she is. When the university closed last week at 1:00 p.m., in her usual fashion, Dana cheerfully (and I…
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Important announcement for managers and supervisors
For any LITS managers or supervisors who were unable to attend the performance management training that took place in December, two make-up sessions will be offered next week. As a reminder, for the FY2014 performance period (Sept 1, 2013 – Aug 30, 2014), schools and divisions across Emory will be implementing a new performance management…