Monthly Archives: September 2018

LITS recent headlines and upcoming events

By Wade Moricle | September 14, 2018

Recent LITS headlines: ECDS news: ECDS introduces 2018-2019 digital scholarship fellows Emory Libraries news: Register by Sept. 19 for Wikipedia in Higher Education symposium Emory Report news: Emory project to provide wide access to influential American songbooks Upcoming LITS events: (go HERE for more information for each event) September 26 – Symposium: Wikipedia for Academia, 9:30 a.m. – 4:30 […]

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Google Analytics shows positive impact from recent ServiceNow changes

By Wade Moricle | September 7, 2018

The IT Service Management Office (ITSMO) is using Google Analytics to track customer  ServiceNow Service Portal usage, and they like the results so far. To improve the customer’s experience of using ServiceNow (SN), the ITSMO team added direct links to the automated emails that go out to users who use the system. In the past, these […]

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University Service Desk honored with a customer cake

By Wade Moricle | September 7, 2018
pic of employees holding a cake

Sometimes customers offer thanks via congratulatory emails or a phone call to management. Amy Walker? She prefers cake. For the past three years, Amy Walker, Course of Study Assistant Director for the Candler School of Theology, has regularly called the University Service Desk for help in managing all of the sponsored accounts used in the […]

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First fall InfoForum is NEXT THURSDAY

By Wade Moricle | September 7, 2018

Just a friendly reminder that the FIRST InfoForum of the Fall Series is next Thursday, September 13, 1 pm – 2 pm, in the Jones Room, Woodruff Library. The agenda is: Pellom McDaniels III, Curator, Rose Library – “Geoffrey Holder and Carmen de Lavallade: A Match Made in Heaven” Mark Kawasaki, IT Service Management Specialist III, ITSMO – “On-Call […]

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LITS recent headlines and upcoming events

By Wade Moricle | September 7, 2018

Recent LITS headlines: Emory news: Emory Strategic Plan – One Emory: Engaged for Impact AJC news: VIDEO: Kenny Leon opens the 2018 AJC Decatur Book Festival Emory Libraries news: Emory’s African American collections, and curator’s keen eye, celebrated in new exhibition Upcoming LITS events: (go HERE for more information for each event) September 11 – Atlanta Fulton County […]

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