Monthly Archives: June 2020

What is Juneteenth and why didn’t I know about it sooner?!

Growing up in Georgia as a black woman provided me with endless opportunities to better understand my culture. But somehow, I missed out on the chance to learn about and celebrate Juneteenth. Juneteenth or “Freedom Day” is celebrated on June 19th to recognize the day that emancipated enslaved people in Texas realized they were free. […]

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Introducing Enterprise DocuSign

Enterprise DocuSign is an electronic signature solution that allows you to legally sign documents electronically without needing to go through the hassle of printing, signing, and scanning them yourself. The need for this solution arose this spring when so many Emory employees had to work from home. In rapid response to COVID-19 telework requirements, our […]

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Crisis management as an extension of LITS’ major incident process

Emory has a robust and detailed process for dealing with faulty or misbehaving IT services through the creation and management of incidents in ServiceNow. Incidents are classified by the impact to the customer through the priority assigned to the incident. The higher the priority level, the greater the impact. P1 and P2 incidents, also known […]

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LITS recent headlines and upcoming events

Recent LITS headlines: ECDS news: Augusta’s Golden Blocks OpenTour IDigital tour initiative, by Amy Li (ECDS) Emory Libraries news: From art studio to digitization, by Bonnie Jean Woolger (Preservation) Emory Libraries news: LGBTQ+ resources on the American South: LGBTQ+ Pride Month – by Paige Crowl (Oxford librarian) Upcoming LITS events: (go HERE for more information […]

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Emory Libraries holds anti-racism forum

The Emory Libraries for Anti-Racism Forum was held on Monday in response to a nation-wide call for change following incidents of police brutality in recent weeks. Organized by the Emory Libraries Diversity, Equity and Inclusion (DEI) Committee, LEAF, and the Librarians Assembly Council, 145 people attended the forum via Zoom and took part in large […]

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ILL and Stacks are still operational during the pandemic

Photo of new employee

As head of the Interlibrary Loan (ILL), Course Reserves, Stacks and Science Commons teams, I am excited about the support these teams have been able to provide to library users during the coronavirus pandemic, despite a myriad of challenges with collection access and almost no onsite staffing. Under normal circumstances, ILL is responsible for borrowing […]

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JC Frisnel, Network Operations Dayshift Manager, NOC

Frisnel Jean-Charles (he goes by “JC Frisnell“) is the newest member of the Network Operations Center (NOC). Prior to coming to Emory, JC spent nine years at FibreLight as the network operations manager. Overall, he has spent over 25 years in the communication industry, including work at AT&T, Level 3, Bell Labs, Lucent, Avaya, Nortel, […]

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