Author: Bonita R Russell
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LITS staff members shine at Spok Conference
Spok, Inc. is a leader in critical communications for healthcare and Emory’s current communications service provider. The company recently held its annual conference, called Connect 14, in San Antonio, TX on October 19-22. The Spok conference generally provides our team with an opportunity to network with other users, share best practices and see what the future…
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Call Center rises to the occasion
As always, the Call Center is there to rise to the occasion. Since we are considered essential staff we had to show up and do what we do best! Take calls. The best thing was the spirit in which our staff handled the adverse situations. We were high on chocolates and laughter. Most of the…
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Mike Mandl Praises the Call Center
On October 1, 2013, Emory University Healthcare adopted a new Unified Emergency Code for all standardized codes. The new codes represent uniformity among emergency code systems utilized. Adopting code uniformity enables the numerous Emory staff and physicians who work across multiple facilities to respond appropriately to specific emergencies, enhancing our safety practices as well as…
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Game Day Rewind
Each year the Call Center does Game Day Rewind. Since call volume does not allow more than three to four individuals to attend the UTS Game Day, the staff at the Call Center has to get creative to bring the year end celebration close to home. Our event mirrors that of the UTS Game Day…