Category: Projects and Processes
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Nugget of Wisdom – Blocked Senders list
Have you ever received an email from a sender that you would prefer NOT to receive emails from? You can make this happen by adding them to your “Blocked Senders” list. This can be done via OWA (email.emory.edu) by following these instructions: Log in to your account through OWA Click on the gear icon in…
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Emory Box is getting a new look
During the May IT Briefing, I announced that Emory Box is being upgraded this summer with new features that will improve usability. These features include an easier to navigate file structure and enhanced graphic displays for photographs. Here is a video and a slidedeck, both from Box, explaining some of the changes: New Box Experience…
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Newly opened Healthgate Drive relieves traffic pressure around NDB
After over a year of traffic congestion caused by the “J Wing” construction project, there is some relief. Healthgate Drive, the short but important road that passes between the North Decatur Building and the Lowergate South parking deck, opened Monday and, so far, all seems to be going well. Up until recently, this was a gated…
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Guess who’s turning 25?
ESD Team Members circa 1992 (from L to R) : Mike Ewanowski, Barbara Anderson, Erika Buchholz The first person was loaded into Emory Shared Data (ESD) on May 11, 1992. For those who don’t remember 1992, here’s some context. George H.W. Bush was president. The newly constructed Georgia Dome opened in September of that year.…
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Woodruff Level 1 renovation update
Level 1 in Woodruff Library will be undergoing renovations this summer, starting on May 9, to be complete by the start of the fall 2017 semester. Areas scheduled for renovation work on Level 1 include Learning Commons, the microform reader area, and the microform and government document collections. Moving and Renovation Work The first phase of…
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Nugget of Wisdom – fixing junk mail using rules
Are you having issues with emails that you want to go to your Inbox folder, going to your Junk Mail folder instead? Did you know that you can create a mailbox rule to direct those emails to your Inbox? In fact, you can configure a mail rule that will send the message to any folder…
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LITS Customer Service and the customer satisfaction initiative in 2017
Last year, the LITS Customer Services group had a requirement from leadership to determine the current levels of customer satisfaction across its customer base. Customer Services consists of three main departments: University Service Desk (about 30K customers – made up of faculty/staff) Client Services (application and desktop support for 3,000-4,000 workstations in administrative areas around…