Tag: Coordinator Team
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Liteacha Mumphery, Business Analyst, IT Coordinators
Liteacha Mumphery promoted to the role of business analyst on the IT Coordinators team after spending 16 years in what was formerly called the OIT Call Center. She spent her last three years in the Call Center as a supervisor. A native of Valdosta, GA, Liteacha earned a bachelor’s degree in healthcare administration from the…
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Stacy Dixon, Business Analyst, Coordinator Team
Stacy Dixon is the newest business analyst on the LITS Coordinator Team. She arrived at Emory after working for almost 20 years at Sprint, where she held many different roles such as program manager II, project specialist, billing analyst, billing resolutions specialist, residential customer service, and business customer service. She also worked for Prudential Bank as…
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Geneva McCants, Coordinator I, Enterprise Services
Geneva McCants rejoins the Coordinator Team after spending five years getting high marks for her customer service at the Service Desk. She was previously on the Coordinator Team for three years. Before coming to Emory, Geneva worked at the Center for Disease Control (CDC) for six years as a help desk supervisor and worked in…
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UTS Coordinator team handles the shutdown
The UTS Coordinator Team left Emory on Tuesday, January 28 like most other employees at around 12:30…then the calls started coming in… Lamar Kelly (UTS) received the first call around 12:50 from Sharon Gregory (UTS) at the Service desk. Venise Lee (UTS) rerouted their calls before leaving the office that day to the After Hours…
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New Call Center Implementation
The Coordinator Team recently completed the telephony for a new Emory Healthcare call center, a project that was the culmination of over 10 months of effort. The project was led by Venise Lee (Enterprise Services), who worked with the Emory Clinic’s Department of Transplant to build a new call tree and modify three existing call…
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Kudos to Tillie Loza
Mary Kinney (Enterprise Services), Manager of the Coordinator Team, would like to acknowledge Emory Coordinator III Tillie Loza (Enterprise Services) for going above and beyond while supporting Children’s Healthcare of Atlanta (CHOA). Tillie was prepared to forward a list of fax numbers on Wednesday, June 26 at 5 p.m. Prior to moving the numbers, she…
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Long Distance Clinic Move in Villa Rica a Success
OIT finished a project recently that involved a last minute move of the Emory Heart and Vascular Center in Villa Rica, GA to a new office about a mile from the original site. Contacted on March 6, the team had to complete the move in only three weeks. This is normally a three-month project. The…