[Ed. note: reposted from News You Can Use] Come join the fun as we celebrate Staff Fest on May 12, 2017! Emory hosts this special annual event to show appreciation to staff members for the hard work and support they provide to the university all year long. The main event will take place from 12:00 […]
William Boney III is the new daytime manager of the Network Operations Center (NOC) in NDB. Before coming to Emory, William worked at AT&T, where his last position was a four-year stint as a senior technical manager for Centers Tools & Technology in AT&T’s Operations UVERSE sector. He worked for 17 years at AT&T, spending eight years as […]
Recent LITS headlines: Emory Libraries news: Women’s studies and psychology librarian Jennifer Elder connects Emory students and faculty with great resources Emory Report article: Theaster Gates to respond to Emory students’ work in ‘The Art Sermon’ Irish Times article: Seamus Deane the poet: coming to terms with the past Upcoming LITS events: (for more information for each event, […]
Last year, the LITS Customer Services group had a requirement from leadership to determine the current levels of customer satisfaction across its customer base. Customer Services consists of three main departments: University Service Desk (about 30K customers – made up of faculty/staff) Client Services (application and desktop support for 3,000-4,000 workstations in administrative areas around […]
Have you ever heard of “Call Answering Rules”? Call Answering Rules allow you to decide how incoming calls are answered. The way call answering rules are applied to incoming calls is similar to the way inbox rules are applied to incoming e-mail messages. By default, no call answering rules are configured. If an incoming call […]
Clint Fluker is the Outreach Coordinator at Emory’s Center for Digital Scholarship, where he develops programing and manages projects to highlight scholarly work that utilizes digital platforms. He is also the Co-founder of ThrdSpace, a community engagement organization that partners with private and public entities to creatively activate historic venues by collaborating with emerging artists, […]
Asia Hall is the Access Services Librarian at the Oxford College Library. She was previously the information help desk supervisor for over five years at the University of North Georgia Oconee campus library. Asia also worked as a library assistant for the University of Georgia Main Library. Asia was born in Atlanta, Ga, and raised in Athens. […]