Category: Projects and Processes
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Virtual reality research study underway in ECDS
I am Arya Basu and I am the Visual Information Specialist working at ECDS. Having been an avid PC gamer for years, I realized that what got me into gaming was the responsiveness of the gaming platforms to the actions of players. While pondering my PhD topic, I began to wonder if by moving my…
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Have you heard of Office 365 groups?
Office 365 groups let you choose a set of people that you wish to collaborate with and easily set up a collection of resources for those people to share. You don’t have to worry about manually assigning permissions to all those resources because adding members to the group automatically gives them the permissions they need…
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Wireless improvements across network services
It has been a busy year for LITS Network Engineering. With all of the wireless improvements across Network Services, there are clearly a lot of good things going on. The following is a list of some of the work that has kept the team busy. Monitor Everything phase 2 – All wireless access points (APs) and…
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Class for new ServiceNow users
A “New to ServiceNow” class is scheduled for Tuesday, August 15, 2017. The class provides a wonderful opportunity for users who provide support via the ServiceNow Tool, ITIL best practices and terminology, and Incident Process roles and responsibilities. If you are interested in attending, please send an email to itsmo [at] emory [dot] edu. ServiceNow Training Details Location: NDB 202 High Falls. Hours: The room will be open at…
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Messaging Team offers Skype for Business Clinics
Today’s Messaging Team golden nugget features the question, what good is a tool if you don’t know how to use it? We are now introducing Skype for Business Clinics, where the Messaging Team prescribes various best practices on using key features in Skype for Business (Mac and Windows) including: Screen sharing Making a phone call Sending an…
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Why Chat?
The University Service Desk is encouraging LITS employees to try out the Chat function in ServiceNow. Why Chat? Great question. Asking the question “Why Chat?” is where we started. When thinking about avenues for communication, we understand that different people have different needs. Chat opens another portal for communicating with the University Service Desk. The benefits of using a…
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As you clean your office this summer, pay attention to Emory’s retention schedule
The summer months are often a popular time for office clean ups. Before filing up the shred bin and deleting old files, remember to consult and comply with Emory’s retention schedule. The schedule identifies and describes Emory’s records, provides direction for the length of time they must be kept, and identifies their method of disposition.…