Category: Projects and Processes
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ServiceNow scheduled for major upgrade next week
ServiceNow is being upgraded to the Helsinki Release beginning Friday, February 10 at 9:00 pm. The upgrade will take approximately 21 hours and is estimated to be complete by Saturday, February 11 at 6:00 pm. Once complete, ServiceNow will have a new User Interface (UI) for IT staff and a new Self Service Portal for our customers. If…
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Diversity and Inclusion Working Group hosts its first seminar
On January 25, the Woodruff Library Diversity and Inclusion Working Group hosted a special talk by Mark Puente, Director of Diversity and Leadership at the Association of Research Libraries (ARL). Held in the Woodruff Library’s Jones Room, the event included discussion about the state of diversity and inclusion initiatives in the broader profession today, and what…
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ITSMO updates ServiceNow assessment tool
In the effort to constantly improve the ServiceNow user experience, ITSMO is excited to announce that old survey tool, used to measure customer satisfaction, has been replaced with an enhanced survey management tool. Built on an assessment engine which offers performance scorecards, robust comparative reporting, new ServiceNow menu options and more, the tool sends out a survey invitations…
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Emory expands access to Lynda.com online training for students, faculty, staff
Access to Lynda.com, one of the world’s leading online learning companies, has been dramatically expanded for all Emory faculty, students, and staff, according to an article written by Maureen McGavin. The company, which was purchased by LinkedIn in 2015, offers a broad mix of instructional content, including business, design, 3-D and animation, audio and music, education…
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ServiceNow gets usability facelift
As a basis for being Emory’s service management solution, ServiceNow needs to be able to provide complex information in the complex IT environment at Emory, but it still must be usable for everyday employees. As a member of the IT Service Management Office (ITSMO), one of Rose Harris’ ServiceNow goals this year was to improve the…
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Science Commons is a new student gathering spot
This summer, work was completed on the Science Commons, a multi-disciplinary science library located in the four-story atrium that is the centerpiece of the new Atwood Chemistry Center. The Science Commons features services and collections that expand beyond chemistry, housing collections from a range of scientific areas and featuring a full service desk. As expected, the space has become a popular…
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Duo Two-Factor Authentication is Coming
With increasingly sophisticated cyber attacks targeting higher education and healthcare institutions, passwords alone are no longer a sufficient way to protect resources. Two-factor authentication decreases the risk of compromises and data breaches by making a username and password alone insufficient for accessing sensitive resources. Two-factor authentication is something that you have, like a mobile device, as well…