Category: Projects and Processes
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Next generation Learning Commons coming to Woodruff Library this fall
The Learning Commons (Info Commons at the time) was first introduced into the Woodruff Library in 1998 as a place that combined library and information technology resources and support services in an accessible, welcoming environment for student learning and research. As the technology evolved and the needs of its users changed, so did the Learning…
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Performance management update
As has been shared in a number of different communications from Emory’s Learning and Development department and through the LITS weekly newsletter, we will be using a new Performance Management tool for the FY2014 review cycle that will include the following elements: New online PeopleSoft tool for performance evaluation (still under development but to be…
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UTS Coordinator team handles the shutdown
The UTS Coordinator Team left Emory on Tuesday, January 28 like most other employees at around 12:30…then the calls started coming in… Lamar Kelly (UTS) received the first call around 12:50 from Sharon Gregory (UTS) at the Service desk. Venise Lee (UTS) rerouted their calls before leaving the office that day to the After Hours…
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ClassTech Loaner Pool Merges With the Music and Media Library
In collaboration between the Woodruff Library and Academic Technology Services, the ClassTech’s loaner pool of AV equipment has been transitioned to the Marian K. Heilburn Music and Media Library Collection, making the equipment now available to a wider Emory population. For years, ClassTech has operated a loaner pool that students, faculty, and staff could use…
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ServiceNow Receives its “Calgary” Upgrade This Weekend
On Saturday, January 11, at 5:00 a.m., ServiceNow will be upgraded to the Calgary release (CHG119698). Included with this release are official upgrades from ServiceNow, including bug fixes and enhancements to existing features and functionality. The upgrade is expected to take less than 30 minutes to implement and ServiceNow will be accessible to users during…
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IT Issues in Higher Ed or “If You Think Things Aren’t Changing, You Aren’t Paying Attention”
Last month, I attended an Internet2 conference called Identity Week for members of InCommon. There were discussions and presentations about all the thorny and fascinating issues we confront every day in the world of identity management – data governance, federation, how to handle sponsored accounts, dealing with vendors, etc. And of course, lots of chatter…
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Negotiations – A tribute to the “Greatest Negotiator”
It was around 5:00 p.m. on December 5 when I received a phone call from my wife. She said “Nelson Mandela died” and began to cry. Although impending, the news was nonetheless heartbreaking. Both my wife and I were born in South Africa and grew up during the Apartheid era. We spent many years of…