Tag: Academic Technology Services
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Tony Shiver, Student Services Manager, Academic Technology Services
In his role as Coordinator of the Computing Center at Cox Hall, Tony Shiver has guided the day-to-day operations of the Computing Center for nearly 10 years. On June 1, he will assume the role of Manager of Student Services, the team on which he’s worked since its inception. Tony will manage several services that…
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Haynes Chewning, Desktop Support II, Academic Technology Services
As part of the Library reorg, Haynes will be helping to manage the Learning Commons in the Woodruff Library as well as in the Math and Science Library. He spent the last year as a wireless support specialist as part of the wireless redesign team in the Library. Haynes helped with the wireless layout design…
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Robert Kruse, Print Services Coordinator, Academic Technology Services
Robert Kruse was selected as the new Print Services Coordinator in UTS Student Services (Pharos printing). Robert had been the Student Technology Support Coordinator in UTS for four years and prior to that worked for several years in desktop support for Housing. He has wide experience supporting not only a variety of technologies across our…
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Alex Kyrychenko, Business Analyst II, Academic Technology Services
Alex Kyrychenko (pronounced “kee-ree-CHAN-ko”) is the Learning Commons coordinator. He came to the Library in 2009 after working in ECIT for four years. “Our goal,” says Alex, “is to provide a unified user experience throughout the campus.” Alex is graduating this semester with PhD in Religion from Emory. He received two Master’s degrees from Abilene…
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Auto-Routing Blackboard Tickets to Tier-1
One of the benefits of having a talented University Service Desk is that administrative tasks that have been handled at Tier-2 in the past can now be resolved at Tier-1 (the front door) through proper training and a focus on knowledge-centered support (KCS). Previously, the Blackboard (Bb) team has always maintained a listserv where users…
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Emotional Intelligence
“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.” – Daniel Goleman Growing up the early 70’s, my…
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Coursera at Emory Reaches Thousands of Students
It’s hard to believe, given the intensity of Coursera and 2U-related activity over the past six months, that the term “MOOC” — massive open online course — has only been in the popular vernacular for less than a year. Questions abound about the process, the viability and the future of these free courses taught simultaneously…