Tag Archives: Blackboard

Blackboard To Undergo Significant Upgrade

Screen shot of Blackboard's new profile page

Blackboard is scheduled to undergo a significant upgrade on the weekend of June 15 and 16. The Blackboard team believes this upgrade will significantly improve the user experience. The upgrade window runs from 6 a.m. on June 15 until 6 a.m. on June 16. During this interval, all aspects of the Blackboard system will be […]

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Auto-Routing Blackboard Tickets to Tier-1

Photo of Athan Gilette

One of the benefits of having a talented University Service Desk is that administrative tasks that have been handled at Tier-2 in the past can now be resolved at Tier-1 (the front door) through proper training and a focus on knowledge-centered support (KCS). Previously, the Blackboard (Bb) team has always maintained a listserv where users […]

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This is a Time of Renewal

Photo of Emory's Cox Hall in springtime

I love the Fall, especially October. There is always something special about starting a new semester, feeling the chill in the air, seeing the leaves change, watching football and soccer games, and experiencing the thrill of learning while not yet being behind in anything. But Spring is my second favorite time of year.  In the […]

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