One of the benefits of having a talented University Service Desk is that administrative tasks that have been handled at Tier-2 in the past can now be resolved at Tier-1 (the front door) through proper training and a focus on knowledge-centered support (KCS). Previously, the Blackboard (Bb) team has always maintained a listserv where users […]
Sometimes when managers think of how to best motivate our staff, we solely focus on money or pure (tangible) opportunity and not the fruits of development. Herein lies the manager dilemma, get what you want or what you need? Are these statements not the same you ask? Well, in a word, no. The needs of […]
The network conversion of St. Joseph’s Hospital (SJH) employees is fast approaching with OIT and Emory Healthcare’s “big-bang” planned to begin April 26th. The network gear is installed and waiting, the wireless infrastructure is in the process of being converted, and the quiet before the storm is upon us. It will be a busy time […]
Ryan has joined the systems team to build and maintain Windows servers. Before Emory, he was at M*Modal for nine years as a systems engineer. Prior to that he worked at Precyse Solutions in Atlanta. Born in Columbia, SC, Ryan has lived nearly his entire life in Atlanta and is a proud father of two. […]
With an eye toward the overall Virtualization Environment, the Systems Engineering team has dramatically transformed the server architecture in the Data Center to match the current and future needs of the environment. The team had been running HP c-Class blades for 5-6 years so it was time to examine the best fit for the organization. […]
How many times have you heard an inspiring message, only to forget about it later? The best information in the world is meaningless if your story doesn’t stick with your audience. On Thursday, January 30, during an engaging one-day Visual Story Workshop based on Nancy Duarte’s award-winning book, “Slide:ology,” Michael Duarte taught UTS Managers some […]
When Barbara Anderson (Integration) got to work last week, she found a surprise from Elizabeth Bell and Erika Buchholz (both of Integration) in her cubicle…an amazing, three-dimensional data model! Barbara was the architect of Emory Shared Data (ESD). Nicknamed “the DATAM8R” (it is on her car license tag), Barbara created the entity relationship diagram as […]