ITIL Release, Control and Validation Certification Course

During the week of July 22-26 the IT Service Management Office (ITSMO) is sponsoring an ITIL Release, Control and Validation certification course.

Focus areas include:

• Service asset and configuration management
• Change management
• Change evaluation
• Release and deployment management
• Service validation and testing
• Request fulfillment
• Knowledge management

The ideal candidate is someone on your team that is:

• A technical expert, instrumental in these processes areas
• Viewed as a leader and or champion
• Someone who would benefit from a “big picture” understanding of the interdependencies of these processes
• Open to learning, but often fights process when viewed as “unnecessary busy work”

Final headcount is requested by Tuesday, June 18.  The cost of the 5 day course is $1000.00 (Retail: $2995). The ITIL Foundation is a prerequisite. Only a handful of seats remain so register today by emailing ITSMO [at] emory [dot] edu.