LITS will be hosting an ITIL Foundations training class, presented by Pink Elephant, February 5-7, 2018. The Foundations course provides an introduction to the ITIL framework and many of the IT Service Management processes in use at Emory. This 3-day onsite class includes the ITIL Foundations certification exam on the final day. The cost of […]
This month, the IT Service Management Office (ITSMO) held an Incident Coordinator Forum in the newly-renovated Atwood Chemistry Center Science Commons. The goal of the forum was to share best practices and provide a network opportunity for Emory’s incident coordinators. Coordinated by Rose Harris, the Incident Process Owner from the Service Management Office, the event was a […]
The December 2014 5-day ITIL Intermediate Capability course, taught by Nicole McFarland, was an exercise in the application of ITIL knowledge. A departure from the lecture format of the foundational ITIL coursework offered by ITSMO, this class required twelve hours of outside study so that the students could do activities to apply their knowledge. Some examples […]
Since 2011, the IT Service Management Office (ITSMO) has provided ITIL certification training courses to nearly 300 participants, including twelve Foundation courses and nine Intermediate courses. The SMCC provides scholarship funds to a select group of attendees. Carlos de Leon from the Candler School of Theology was one of these participants. As a scholarship award […]
Mike joins the PMO staff to work specifically on IT construction projects. Currently he is overseeing work on the residence hall on the Oxford campus. Prior to coming to Emory, Mike was at the University of North Georgia, where he was the Infrastructure Manager for two years, managing projects for new construction and 300,000 sq. […]
We are happy to announce the launch of the new ServiceNow Self-Service page. The new page is dramatically more user friendly and provides a seamless transition with other Emory branded websites. Our hope is that users who open tickets via the email listserv system, and end up missing much of the information provided by ServiceNow, […]
On June 18, 2013, Mark Kawasaki (Integration-ITSMO) was one of the presenters in a global online conference called Tomorrow’s Future Today (TFT). TFT features 24 speakers, with a goal of creating a 24-hour virtual global conference, with each presentation following the sun, live on YouTube. The speakers were selected by popular vote online. This conference, […]