Tag Archives: ITIL

ITSMO hosts Incident Coordinator event in new chemistry space

This month, the IT Service Management Office (ITSMO) held an Incident Coordinator Forum in the newly-renovated Atwood Chemistry Center Science Commons. The goal of the forum was to share best practices and provide a network opportunity for Emory’s incident coordinators. Coordinated by Rose Harris, the Incident Process Owner from the Service Management Office, the event was a […]

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ITIL Intermediate training gets creative

The December 2014 5-day ITIL Intermediate Capability course, taught by Nicole McFarland, was an exercise in the application of ITIL knowledge. A departure from the lecture format of the foundational ITIL coursework offered by ITSMO, this class required twelve hours of outside study so that the students could do activities to apply their knowledge. Some examples […]

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ITIL Foundations summary from Candler scholarship recipient

Photo of Carlos DeLeon

Since 2011, the IT Service Management Office (ITSMO) has provided ITIL certification training courses to nearly 300 participants, including twelve Foundation courses and nine Intermediate courses. The SMCC provides scholarship funds to a select group of attendees. Carlos de Leon from the Candler School of Theology was one of these participants. As a scholarship award […]

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Mike Geraghty, Project Manager, PMO

Photo of new employee Mike Geraghty

Mike joins the PMO staff to work specifically on IT construction projects. Currently he is overseeing work on the residence hall on the Oxford campus. Prior to coming to Emory, Mike was at the University of North Georgia, where he was the Infrastructure Manager for two years, managing projects for new construction and 300,000 sq. […]

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ServiceNow Announces New Self-Service Page

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We are happy to announce the launch of the new ServiceNow Self-Service page. The new page is dramatically more user friendly and provides a seamless transition with other Emory branded websites. Our hope is that users who open tickets via the email listserv system, and end up missing much of the information provided by ServiceNow, […]

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Kawasaki Presents the “Practitioner’s Road”

Photo of Mark Kawasaki

On June 18, 2013, Mark Kawasaki (Integration-ITSMO) was one of the presenters in a global online conference called Tomorrow’s Future Today (TFT). TFT features 24 speakers, with a goal of creating a 24-hour virtual global conference, with each presentation following the sun, live on YouTube. The speakers were selected by popular vote online. This conference, […]

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ITIL Release, Control and Validation Certification Course

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During the week of July 22-26 the IT Service Management Office (ITSMO) is sponsoring an ITIL Release, Control and Validation certification course. Focus areas include: Service asset and configuration management Change management Change evaluation Release and deployment management Service validation and testing Request fulfillment Knowledge management The ideal candidate is someone on your team that […]

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