Category: Projects and Processes
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New Call Center Implementation
The Coordinator Team recently completed the telephony for a new Emory Healthcare call center, a project that was the culmination of over 10 months of effort. The project was led by Venise Lee (Enterprise Services), who worked with the Emory Clinic’s Department of Transplant to build a new call tree and modify three existing call…
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What Motivates Us to Work?
What motivates you to work? Is it money? Prestige? Pride in your output? Researcher Dan Ariely conducts compelling experiments that analyze what makes a person want to work. The results are extremely thought-provoking regarding motivation. According to Ariely, if you compare efficiency in work with work that is meaningful, you find that in today’s knowledge-based…
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Analysis is Good – More Analysis is Better!
How can we, as IT Professionals, be better at what we do? How can we keep an increasingly complicated environment available and useful to a wide range of customers with different levels of interest in the technical details? My answer? Use Quantitative Analysis (QA) to help us understand what’s happening in our environment on a…
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LUNA Imaging Delivers New MARBL Collections
The Manuscript, Archives & Rare Book Library (MARBL), now a part of our newly-formed LITS division, will be using LUNA to deliver images in a new high profile image collection this fall. A couple of years ago, Faculty Services contracted with LUNA Imaging to host Emory University Unique Image Collections at http://digitalgallery.emory.edu. The only customers…
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Credit Card Processing Project: A Successful Collaboration
The PeopleSoft (PS) Financials Technical Team successfully provided oversight for the lengthy and extremely complicated Credit Card Processing Project. Led by Elija Pasha (Enterprise Applications), the team worked closely with Haniya Vaid (Emory Financial Operations), who was the primary technical contact for the project. The Credit Card Processing project involved the difficult change-over from American…
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Avaya Flare Experience in Library
We have begun testing the Avaya Flare Experience. This is a SIP Audio/Video application that runs on Windows and iPADs and provides telephone calling as well as conferencing with audio and/or video. This feature will also operate without a VPN both on and off-campus for PCs and requires a WiFi connection for iPAD. In addition,…
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It’s a Great Time For Lync
As you may be aware, the UTS Messaging Team recently launched Microsoft Lync, a communication tool that offers instant messaging, phone, video conferencing, screen sharing and presentation features all in one. This flexibility has led to a surge in OIT usage and I would encourage you to start using Lync today. The OIT management team…